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Hire an NDIS & Disability Services Administrator.

They run your intake, rostering and NDIS claims.

Also called: NDIS Virtual Assistant, NDIS Assistant, NDIS Claims Officer

From AUD $4.50 an hourAUD $4.50-22.50/hr

  • Healthcare
  • NDIS & aged care
Book a demoTalk now on Teams

A free 15-minute call on Teams.

  • Works your hours
  • Philippines hub, 2 to 3 hours behind Sydney
  • Month to month
What your NDIS & Disability Services Administrator gets doneSample day
  • Sets up new participants in the client management systemParticipant intake and agreements
  • Builds and maintains rosters in ShiftCare, SupportAbilityRostering and shift administration
  • Turns approved shifts into claim linesClaims, billing and reconciliation
  • Produces a weekly budget-use report for each participantPlan budget trackingDoing
In your tools
  • Xero
  • MYOB Business
  • DocuSign
  • Microsoft 365

Pick the level. See the price.

AUD $9an hourFull time, 38 hours a week, all-in

Level 2 of 4, also called mid-level.Recommended
A local mid-level adminAUD $31.11/hr
A tested Intermediate NDIS & Disability Services AdministratorAUD $9/hr
60-75% lessBasis: a Seat's hourly price against the hourly wage of a comparable local hire at the same level. Super and on-costs would add to the local cost.Local pay at the same level, before super and leave.

Owns the weekly claim cycle for a caseload of roughly 60-100 participants, plus rostering.

  • Weekly claim run with reconciliation
  • Service agreement packs
  • Weekly roster

1-3 years in the back office of an NDIS or aged care provider.

How the Intermediate level works

Per hour, all-in: recruiting, testing and management. Prices exclude GST.

What you hand to your NDIS & Disability Services Administrator

Tasks

  • Participant intake and agreements

    • Sets up new participants in the client management system
    • Drafts service agreements and schedules of supports
    • Tracks plan end dates and reassessments

  • Rostering and shift administration

    • Builds and maintains rosters in ShiftCare, SupportAbility
    • Backfills cancellations and sick calls
    • Checks timesheets, shift notes and travel or kilometre logs

  • Claims, billing and reconciliation

    • Turns approved shifts into claim lines
    • Submits NDIA-managed claims through the my NDIS provider portal
    • Invoices plan managers and self-managed participants
    • Investigates rejected or part-paid claims
    • Reconciles NDIA remittances and plan manager payments in Xero or MYOB

  • Plan budget tracking

    • Produces a weekly budget-use report for each participant

  • Compliance and audit

    • Keeps the compliance registers current
    • Records incident details from frontline staff
    • Assembles evidence packs for certification

  • Aged care

    • Processes My Aged Care referrals

Tested before you meet them

  1. Written English and participant communicationAll levels30 min
  2. NDIS claiming accuracy testAll levels60 min
  3. Rostering tool testAll levels45 min
  4. Rejections and reconciliation work sampleIntermediate and up45 min
  5. Incident and privacy scenario role-playAll levels30 min
  6. Audit readiness and operations designExpert and Specialist1.5 hrs

One score on every profileSample shown

92%

Three checks before your shortlist

  • Skills tested: A skills test for the role, marked by a senior
  • English and comms: written English tested, spoken English checked on a call
  • ID, work history and references: photo ID, past roles and two referees

From booked call to day one

  1. Step 1: Book a demo

    Tell us the role, your hours and your tools.

  2. Step 2: Meet your shortlist

    Their level and hourly price, tested before you meet.

  3. Step 3: Pick your person

    Month to month. We handle the contract, the equipment and the onboarding, and make sure it all runs.

  4. Step 4: They start work

    In your tools, within 12 to 48 hours of a successful interview.

Questions answered

An Intern NDIS & Disability Services Administrator is AUD $4.50 an hour, Intermediate AUD $9, Expert AUD $14 and Specialist AUD $22.50, full time (38 hours a week). That is all-in: recruiting, testing and management, month to month. Prices exclude GST.

Participant intake and agreements, rostering and shift administration, claims, billing and reconciliation and plan budget tracking, run to your priorities. You choose what they own first.

Six practical tests, marked by a senior, including written English and participant communication, NDIS claiming accuracy test and rostering tool test. You see the score before you meet.

Tell us and we replace them free, with a new shortlist of tested people to meet. Seats are month to month with 30 days' notice.

More questions

Within 12 to 48 hours of a successful interview. First you meet your shortlist, interview the people you like and pick your person.

Yes. Your NDIS & Disability Services Administrator works your business hours in your time zone and joins your Teams or Slack like anyone else. The hub matched to Australia & NZ clients is in the Philippines, 2 to 3 hours behind Sydney.

Yes, where it helps. Your NDIS & Disability Services Administrator works in the AI tools you already use. They use AI for first drafts and routine work, check every output, and follow your AI policy. You can ask for no AI on any task.

An Intermediate NDIS & Disability Services Administrator owns the weekly claim cycle for a caseload of roughly 60-100 participants, plus rostering. An Expert NDIS & Disability Services Administrator owns revenue-cycle results, audits readiness and handles escalations. We usually recommend Intermediate.

It stays under your rules: your admin settings and AI policy apply. Our talent rules ban client data in personal or free AI accounts, and passwords, card numbers, health details and ID numbers never go into any AI tool.

You direct the work day to day. We handle recruiting, equipment and quality checks.

Yes. Every NDIS & Disability Services Administrator is tested live in the tools on your job description, such as my NDIS provider portal and NDIS myplace provider portal, before you meet them.

In week one: portal access agreed in writing; hours 0-24: shadow a full claim run and a roster week; and hours 24-48: own roster changes and claim preparation. You agree the first priorities with them on day one.

Yes. It's also called NDIS Virtual Assistant, NDIS Assistant and NDIS Claims Officer. Same tasks, tests and prices, whatever the name.

Their written English, with a scored test, and their spoken English, on a call with us. We also check their ID, work history and references.

Yes. You meet your shortlist on a short call and pick the person you want. Nobody joins without your yes.

In our talent hubs in the Philippines, Vietnam, Kenya, Nigeria, Brazil and Colombia, and we hire from 60+ countries. Wherever they are, they work your hours.

Pay only for the hours they work. All your Seats are on one bill, and Studio plans are billed monthly.

It can, at most once a year. Your person's hourly rate may rise by up to 5% a year, from the first anniversary of the Seat's start, with 60 days' notice and the right to end the Seat before it applies.

Only when you and your person both agree to it in advance. Otherwise they work the hours you set, and you pay for the hours they log.

You aren't charged for hours your person doesn't work, apart from paid leave. After their third month, your person earns 8 hours of paid leave a month. Paid leave hours are charged at their usual rate.

Your person logs their hours each day in the Get Hands client app, where you can see them. Your next invoice is adjusted to those hours.

Yes, with no minimum hours. From 20 to 37 hours a week, the hourly rate is 10% higher than full-time. Under 20 hours, it's 20% higher.

Yes. Tell us the roles on a call and we shortlist tested people for each.

Yes. You give them access in your own systems, and you can change or remove it at any time.

They get their own login in each of your systems, never a shared one. Any password that has to be shared goes through your own password manager, never email, chat, code or prompts.

A tested shortlist within 72 hours of your call, or your first week is free. That's part of The Right Hands Guarantee.

Yes. Call us on +61 3 4421 6491, or choose Talk now on the booking form for a Microsoft Teams link straight away, any time.

Book a 15-minute demo on Microsoft Teams, any time, day or night. We show you the people, levels and prices that fit. No obligation.

Meet the people who fit your work.

A 15‑minute call on Teams. You leave knowing the level you need and its hourly price.

Book a demoTalk now on Teams

Talk now is live on Teams, any time.