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What it looks like, week one to month three.

Examples, not clients. Each one shows how a Seat or a Studio plan typically runs, with real prices and levels.

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An executive assistant for a busy founder

A founder running a growing software company spends mornings in the inbox and evenings moving meetings. Board prep happens late at night.

Example, not a client · Seats

  1. Week 1

    • Sets up inbox rules: action, waiting, read, archive
    • Takes over the calendar, with focus blocks protected
    • Starts a follow-up tracker for every open thread

  2. Month 1

    • Triages the inbox twice a day and drafts routine replies
    • Writes briefing notes before important meetings
    • Books travel and builds door-to-door itineraries

  3. Month 3

    • Sends a weekly look-ahead of meetings, deadlines and decisions
    • Assembles board and investor packs to deadline
    • Runs the founder's task board and chases what's owed

Works in

  • Gmail
  • Google Calendar
  • Slack
  • Notion
  • Calendly
  • Expensify
  • DocuSign

Level and price

Intermediate
AUD $9/hrFull time, 38 hours a week, + GST
Expert
AUD $14/hrFull time, 38 hours a week, + GST

Intermediate runs the inbox and calendar. Expert also owns board and investor work. You choose the level on your call.

How it started

  1. Book a demo15-minute call
  2. Get a shortlistWithin 72 hours of your call
  3. Interview on TeamsWhen it suits you
  4. Start workWithin 12 to 48 hours of a successful interview
See the Executive Assistant role

A bookkeeper for a practice in tax season

Between July and October, a small accounting practice has more client files than hands. Partners end up coding bank feeds instead of reviewing work.

Example, not a client · Seats

  1. Week 1

    • Learns the practice's month-end checklist and coding rules
    • Codes and reconciles bank feeds for a first batch of clients
    • Starts a query log of unknown transactions and missing documents

  2. Month 1

    • Posts supplier bills from Dext Prepare with the source attached
    • Clears suspense accounts to nil, or documents every item left
    • Prepares BAS workpapers for a partner to review and lodge

  3. Month 3

    • Produces monthly close packs: trial balance, P&L, balance sheet, aged AR and AP
    • Assembles year-end workpapers and answers review queries
    • Sends each client a short monthly summary of open items

Works in

  • Xero
  • MYOB
  • Dext Prepare
  • Hubdoc
  • Microsoft Excel

Level and price

Expert
AUD $16.50/hrFull time, 38 hours a week, + GST

How it started

  1. Book a demo15-minute call
  2. Get a shortlistWithin 72 hours of your call
  3. Interview on TeamsWhen it suits you
  4. Start workWithin 12 to 48 hours of a successful interview
See the Bookkeeper role

Customer support for an online store, overnight

An online store sells around the clock, but its support team works business hours. Every morning starts with a queue of questions from overnight.

Example, not a client · Seats

Their day overlaps yours.

Your team 9am to 5pm

Your support person, in Brazil 10pm to 6am

Their 9 to 5 in São Paulo is 10pm to 6am Sydney time, or an hour later when your clocks go forward.

  1. Week 1

    • Learns the store's macros, refund limits and escalation rules
    • Works the overnight ticket queue by priority, oldest breach-risk first
    • Tags and notes every ticket for the morning handover

  2. Month 1

    • Runs live chat while the day team is offline
    • Looks up orders in Shopify: address changes, cancellations and reships
    • Processes refunds and returns within agreed limits

  3. Month 3

    • Chases Australia Post and Sendle on lost or late parcels and lodges claims
    • Escalates complaints and chargeback threats with a full case summary
    • Logs recurring bugs and complaints for the day team, with screenshots

Works in

  • Shopify
  • Zendesk
  • Gorgias
  • Intercom
  • AfterShip
  • Slack

Level and price

Intermediate
AUD $9/hrFull time, 38 hours a week, + GST

How it started

  1. Book a demo15-minute call
  2. Get a shortlistWithin 72 hours of your call
  3. Interview on TeamsWhen it suits you
  4. Start workWithin 12 to 48 hours of a successful interview
See the Customer Service Representative role

A sales development rep for a B2B team

A B2B software team has a CRM full of leads nobody has called. Account executives prospect in whatever time is left between demos.

Example, not a client · Seats

  1. Week 1

    • Learns the ideal customer profile and the qualification criteria
    • Builds and verifies a first target list in Apollo and Sales Navigator
    • Drafts email steps in HubSpot Sequences for sign-off

  2. Month 1

    • Runs daily call blocks, timed to prospects' business hours
    • Answers inbound demo requests within the agreed time
    • Books qualified meetings onto account executives' calendars, with a handoff note

  3. Month 3

    • Logs every call, email and next step in HubSpot the same day
    • Sends a weekly report of activity and meetings booked and held
    • Tests subject lines and openers, and reports which versions win

Works in

  • HubSpot
  • Apollo.io
  • LinkedIn Sales Navigator
  • Aircall
  • Calendly
  • Gmail

Level and price

Intermediate
AUD $10.50/hrFull time, 38 hours a week, + GST

How it started

  1. Book a demo15-minute call
  2. Get a shortlistWithin 72 hours of your call
  3. Interview on TeamsWhen it suits you
  4. Start workWithin 12 to 48 hours of a successful interview
See the Sales Development Representative role

Social media and design for a café group

A small café group posts when someone remembers. Seasonal menus, events and a new opening all need posts, flyers and menu boards.

Example, not a client · Studio

  1. Week 1

    • Gets the brief: brand files, menus and the season's specials
    • Sends an hours estimate for the month; nothing starts until it's approved
    • Drafts a content calendar for review

  2. Month 1

    • Delivers a 12-post social pack: post graphics, carousels and story frames
    • Writes caption drafts in the cafés' voice
    • Designs a seasonal menu flyer and a set of banner resizes

  3. Month 3

    • Plans each month's pack around launches and events
    • Adds story sets and Reel covers for each new menu
    • Unused hours roll over for one month. Every job includes one free redo, within the brief. Further changes use hours from your plan.

Works in

  • Canva
  • Figma
  • Adobe Photoshop
  • Instagram
  • Facebook
  • Google Drive

Plan and price

Value
AUD $1,790 a month20 hours a month, + GST

Every job is estimated in hours before we start. Intermediate makers do most jobs; Expert makers take brand-critical ones.

How it started

  1. Book a demo15-minute call
  2. Send the briefA short form, an email or a call
  3. Approve the estimateBefore any work starts
  4. Get the finished filesOnce every file is checked
See social media content packs

A white-label design team for a marketing agency

A marketing agency wins more client work than its designers can carry. Briefs pile up at month end, and freelancers come and go.

Example, not a client · Studio

  1. Week 1

    • Gets the agency's brand folders, naming conventions and project tool
    • Estimates the first briefs in hours; the agency approves before work starts
    • Delivers unbranded files, named the agency's way

  2. Month 1

    • Runs social retainers for the agency's clients: posts, carousels and resizes
    • Builds a banner campaign set across every ad size
    • Adds QA notes the agency can show its client

  3. Month 3

    • Takes a weekly batch of short-form clips alongside the design work
    • Works inside the agency's own project tool, never client-facing
    • Turns rush jobs when needed. Rush jobs use hours at 1.5x.

Works in

  • Figma
  • Adobe Illustrator
  • Canva
  • Asana
  • Slack
  • Dropbox

Plan and price

Growth
AUD $3,190 a month40 hours a month, + GST

Every job is estimated in hours before we start. White-label handling costs nothing extra.

How it started

  1. Book a demo15-minute call
  2. Send the briefA short form, an email or a call
  3. Approve the estimateBefore any work starts
  4. Get the finished filesOnce every file is checked
See white-label design for agencies

A part-time admin, 20 hours a week

A small nonprofit has paperwork spread across three inboxes and a compliance register nobody owns. It needs mornings covered, not a full-time hire.

Example, not a client · Seats

  1. Week 1

    • Sets up the shared drive's folders and naming rules
    • Takes over the shared admin inbox and request queue
    • Starts a compliance register of licences, certificates and policies

  2. Month 1

    • Processes donations and issues receipts in the donor database
    • Collects signatures through DocuSign and files the signed copies
    • Takes minutes and circulates actions after team meetings

  3. Month 3

    • Prepares and lodges forms: insurance, grant acquittals, licence renewals
    • Flags renewals well before they're due
    • Cleans duplicate and incomplete records in lists and spreadsheets

Works in

  • Microsoft Outlook
  • Microsoft Excel
  • DocuSign
  • Dropbox
  • Mailchimp
  • Jotform

Level and price

Intermediate, 20 hours
AUD $9.90/hrPart-time, 20 hours a week, + GST
Intermediate, full time
AUD $9/hr38 hours a week

No minimum hours. Part-time (20 to 37 hours a week) is the full-time rate plus 10%; under 20 hours, plus 20%.

How it started

  1. Book a demo15-minute call
  2. Get a shortlistWithin 72 hours of your call
  3. Interview on TeamsWhen it suits you
  4. Start workWithin 12 to 48 hours of a successful interview
See the Administrative Assistant role

A Studio Test Drive: one 5-hour job first

A local services business wants to see the Studio's work before it commits to a monthly plan. It has one job in mind: a flyer and its banner resizes.

Example, not a client · Studio

  1. Week 1

    • Buys the Test Drive and sends one brief
    • Approves the hours estimate before work starts
    • Gets the flyer and resizes back, checked. Every job includes one free redo, within the brief. Further changes use hours from your plan.

  2. Month 1

    • Subscribes within 14 days, so the Test Drive is credited
    • Moves to the Minimum plan of 10 hours a month
    • Sends the next brief: a 12-post monthly social pack

  3. Month 3

    • Sends briefs as they come up, each estimated first
    • Unused hours roll over for one month.
    • Every file is checked before it ships.

Works in

  • Canva
  • Adobe Illustrator
  • Figma
  • Google Drive

Plan and price

Test Drive
AUD $495One-off, 5 hours, + GST
Then Minimum
AUD $990 a month10 hours a month, + GST

Credited if you subscribe within 14 days.

How it started

  1. Buy the Test DriveOnline
  2. Send the briefA short form, an email or a call
  3. Approve the estimateBefore any work starts
  4. Get the finished filesOnce every file is checked
See the Studio Test Drive

Prices ex GST. Example businesses and tasks are illustrative. Product names are trademarks of their owners. Get Hands isn't affiliated with or endorsed by Microsoft, Google, OpenAI, Anthropic or the other companies named.

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