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Four levels. Every person tested and placed.

The level sets how much your person can take on, and what you pay: from AUD $4.50 an hour at Intern level.

Book a demoTalk now on Teams

A free 15-minute call on Teams. We'll recommend a level for your work.

  • Working within 12 to 48 hours of a successful interview
  • Month to month
  • Free replacement
  • Works in the AI tools you already use

Pick the level. See what they take on.

All-in hourly prices. Full time is 38 hours a week, and the role sets the exact rate.

AUD $8-13an hourThe role sets the exact rate inside the range

Level 2 of 4, also called mid-level.Recommended

Owns a workflow: admin, customer support, accounts assistance, social media.

  • Inbox, calendar and travel end to end
  • Customer support queues and replies
  • Accounts payable, receivable and reconciliations
  • Social media calendars and posting
How the Intermediate level works

Month to month, 30 days' notice. No setup fee. No deposit. Prices exclude GST.

How much of the AI work each level owns

Every level works in the AI tools you already use. AI skills are in the hourly price.

  • Intern

    Uses AI with your approved prompts, and checks every output.

    • Uses the AI in your suite (Copilot or Gemini) and saved prompts to draft, summarise, sort and tidy
    • Checks every output against the source before using it
    • Asks before using AI on anything new or sensitive
    • Copilot
    • Gemini

  • Intermediate

    Builds AI into their own workflow.

    • Writes and reuses prompts, and keeps a prompt library for your recurring tasks
    • Runs a whole workflow with AI help, with checks at each step: meeting, minutes, actions, follow-ups
    • Researches with sources and verifies them
    • ChatGPT
    • Claude
    • Perplexity

  • Expert

    Redesigns your processes with AI, and checks other people's AI work.

    • Turns recurring work into AI-assisted procedures with checkpoints
    • Builds assistants on your approved content: Custom GPTs, Claude Projects, Gemini Gems or Copilot agents
    • Reviews other people's AI-assisted work, and knows where AI is weak in this role
    • ChatGPT
    • Claude
    • Gemini
    • Copilot

  • Specialist

    Builds AI systems and sets the standards.

    • Builds multi-step automations and agents (n8n, Make, Zapier, Copilot Studio or APIs) with test sets, alerts and human review
    • Writes AI standards with your IT team and trains your people
    • Chooses tools on cost, data and risk
    • n8n
    • Make
    • Zapier
    • Claude

Knows the restricted-data list by heart. Never uses personal AI accounts for your work.

See the levels in a real role

Browse all roles

  1. Intern

    Grade 1 of 4

    AUD $4.50/hr

    Manages the calendar using written rules, books travel from a clear brief, triages the inbox against SOP labels, drafts routine replies for approval and takes accurate meeting notes with actions.

    Typical deliverables

    • Daily inbox triage summary
    • Confirmed meetings with correct links and time zones
    • Travel itinerary from a brief

    AI: Uses AI with your approved prompts, and checks every output.

  2. Intermediate

    Grade 2 of 4

    AUD $9/hr

    Owns inbox and calendar end-to-end with light review, sends routine replies under delegated authority, builds meeting briefs, manages complex travel including disruptions, runs the monthly expense process and tracks meeting actions.

    Typical deliverables

    • Weekly look-ahead memo
    • Pre-meeting briefing documents
    • Live action tracker

    AI: Builds AI into their own workflow.

  3. Expert

    Grade 3 of 4

    AUD $14/hr

    Owns the executive's operating rhythm, prepares board and investor meetings, handles exceptions such as travel crises and difficult VIP stakeholders, acts as gatekeeper, manages confidential projects, runs events and offsites, and improves how the executive office works.

    Typical deliverables

    • Board pack assembly and paper timeline
    • Offsite plan, budget and run sheet
    • Redesigned inbox and calendar system

    AI: Redesigns your processes with AI, and checks other people's AI work.

  4. Specialist

    Grade 4 of 4

    AUD $22.50/hr

    Leads a pod of EAs and VAs, designs executive-office systems and quality standards, sets SOPs, runs leadership-team meeting logistics and partners with a Chief of Staff on cadence and priorities.

    Typical deliverables

    • Executive-office playbook and SOP library
    • EA onboarding and training programme
    • QA scorecards for assistants

    AI: Builds AI systems and sets the standards.

See the full Executive Assistant profile, tests and interview questions

How we test and assign a level

See a real test

  1. Step 1: Checked first

    English and comms, ID, work history and references.
    Before any test

  2. Step 2: Tested for the role

    Each role has a written skills test, a tool test and work samples, with pass marks set for every level. Where the work uses AI, the test includes an AI task.
    Each role

  3. Step 3: Placed at the level they pass

    They're placed at the highest level whose pass marks they clear.
    Marked by a senior

  4. Step 4: Confirmed on the job

    Early goals and quality checks confirm the level. If they aren't a fit, we replace them free.
    Free replacement

What changed for two firms that switched

Results from two clients, before and after.

  • A marketing firm, around the clock

    24/7team, for the same spend

    3-5x the capacity of their local team, and faster turnaround.

  • An accounting firm, business hours

    Up to 60%less cost, same roles

    The same work in business hours, at a far better margin.

  • A marketing firm

    2xthe client capacity

    From 22 clients a month to 50+. Room for 28 more, every month.

Get Hands vs your other options

Get Hands compared with a local hire, a recruitment agency and a casual freelancer
What is comparedGet HandsLocal hireRecruitment agencyCasual freelancer
Speed to startWithin 12 to 48 hours of a successful interviewA job ad, then applicantsWeeks of searchingWhen they're free
Tested before you meet themSkills test, then levelledYou test them yourselfTheir own screeningDepends on the person
One monthly billOne billPayroll, super, WorkCover, insurance and leaveA placement fee, then your payrollAn invoice per job
ReplacementFree replacementYou hire againA guarantee window, then you pay againThe work stops
CostFrom AUD $4.50/hrFrom AUD $26.97/hr entry-level, before superA placement fee on top of the wagePer job or per hour

Questions about levels

Start with how much you want to hand over. If you'll give clear, repeatable tasks, Intern fits. If you want someone to own a workflow, choose Intermediate. If you want outcomes owned and exceptions handled, Expert. For leads and rare skills, the step above: Specialist. We'll recommend one on the demo.

Every level works in the AI tools you already use. What changes is how much of the AI work they own. Intern: uses AI with your approved prompts, and checks every output. Intermediate: builds AI into their own workflow. Expert: redesigns your processes with AI, and checks other people's AI work. Specialist: builds AI systems and sets the standards. AI skills are in the hourly price at every level.

Each level has a band, and the role sets where the rate sits inside it. Admin and support roles sit near the bottom of the band, and technical roles such as developers sit near the top. An Intermediate Seat, for example, is AUD $8-13 an hour + GST. You see the exact rate in writing before you agree to anything.

Yes. The roles share the same four grades, so an Intermediate accounts assistant and an Intermediate customer support rep own a similar amount of their work. What they are tested on changes by role.

More questions

Yes. If someone is ready for more, we re-test them and talk to you before anything changes.

Yes. Every profile shows the person's level, test result and education before you meet them.

Their written English, with a scored test, and their spoken English, on a call with us. We also check their ID, work history and references.

Yes. You meet your shortlist on a short call and pick the person you want. Nobody joins without your yes.

Tell us and we start a free replacement straight away: another tested person at the same level. Same if they leave, as often as you need.

Admin, customer support, sales, marketing, design, video, bookkeeping, HR, web and AI roles, among others. Each one has a written skills test.

In our talent hubs in the Philippines, Vietnam, Kenya, Nigeria, Brazil and Colombia, and we hire from 60+ countries. Wherever they are, they work your hours.

Testing and levelling, recruiting and onboarding, management and quality checks and free replacement. All in the hourly rate.

No. Seats are month to month with 30 days' notice, and Studio plans are month to month. No setup fee on either.

Pay only for the hours they work. All your Seats are on one bill, and Studio plans are billed monthly.

No. Prices exclude GST, which is added to the invoice for Australian businesses. Australian and New Zealand clients pay in AUD.

It can, at most once a year. Your person's hourly rate may rise by up to 5% a year, from the first anniversary of the Seat's start, with 60 days' notice and the right to end the Seat before it applies.

Only when you and your person both agree to it in advance. Otherwise they work the hours you set, and you pay for the hours they log.

Yes, with no minimum hours. From 20 to 37 hours a week, the hourly rate is 10% higher than full-time. Under 20 hours, it's 20% higher.

Yes. Tell us the roles on a call and we shortlist tested people for each.

You direct the work, and they report to you like anyone on your team. We handle the rest: contract, pay and quality checks.

Yes. You set the hours, and we match people who can work them.

Yes. They log in to your Microsoft 365 or Google Workspace and your CRM, and join your Teams or Slack. You set their access; we can help.

Within 12 to 48 hours of a successful interview. First you meet your shortlist, interview the people you like and pick your person.

A tested shortlist within 72 hours of your call, or your first week is free. That's part of The Right Hands Guarantee.

Book a 15-minute demo on Microsoft Teams, any time, day or night. We show you the people, levels and prices that fit. No obligation.

Meet people who fit the role

Tell us the work on a 15‑minute Teams call. We'll show you the right level and its hourly price.

Book a demoTalk now on Teams

Talk now is live on Teams, any time.