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Customer Support, done by a tested person.

Every ticket answered, in your hours, in your tone.

From AUD $4/hrIntern to Specialist, all-in, month to month

Book a demoTalk now on Teams

A free 15-minute call on Teams.

  • Working within 12 to 48 hours of a successful interview
  • Month to month
  • Free replacement
  • Works in the AI tools you already use
  • Slack
  • Salesforce
  • HubSpot
  • Google Workspace
  • Shopify
  • Notion
  • Jira
  • Teams

Pick the role. We'll show you the people.

Filter these roles

How they use AI in your work

AI drafts answers from your help articles and sorts the queue. Your person checks each reply, handles the exceptions and keeps the tone human.

  • Reply drafts from your help articles

    AI suggests an answer from your knowledge base in Zendesk, Intercom, HubSpot or Gorgias. Your person checks it against policy, personalises it and sends.

  • Triage and tagging

    AI sorts and prioritises new tickets and flags urgent or unhappy customers, so the right ones get answered first.

  • Help articles from solved tickets

    AI turns solved tickets into draft help articles. Your person checks each step before it's published.

  • Replies in other languages

    AI drafts the translation. Your person checks the meaning and tone, and escalates anything legal or sensitive.

What always stays with a person

  • Refunds, credits and exceptions to policy
  • Complaints and upset customers
  • Anything with a legal, safety or privacy risk
  • Deciding when a chatbot hands over to a person
Our rule: business-grade AI only, never free or personal accounts.

Pick the level. See the price.

All-in hourly prices. Full time is 38 hours a week.

AUD $8-13an hourThe role sets the exact rate.

Level 2 of 4, also called mid-level.Recommended

Owns a workflow: admin, customer support, accounts assistance, social media.

  • Inbox, calendar and travel end to end
  • Customer support queues and replies
  • Accounts payable, receivable and reconciliations
  • Social media calendars and posting

Builds AI into their own workflow.

How the Intermediate level works

Month to month, 30 days' notice. No setup fee. No deposit. Prices exclude GST.

Learn more

What changed for two firms that switched

Results from two clients, before and after.

  • A marketing firm, around the clock

    24/7team, for the same spend

    3-5x the capacity of their local team, and faster turnaround.

  • An accounting firm, business hours

    Up to 60%less cost, same roles

    The same work in business hours, at a far better margin.

  • A marketing firm

    2xthe client capacity

    From 22 clients a month to 50+. Room for 28 more, every month.

Other teams we place

By job

By industry

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What buyers ask before they book

From AUD $4/hr, all-in, across four levels: Intern to Specialist. Full time is 38 hours a week. Prices exclude GST. You see the hourly price before you meet anyone.

Testing and levelling, recruiting and onboarding, management and quality checks and free replacement if it is not a fit.

Yes, where it helps. They use AI for first drafts and routine work, check every output, and follow your AI policy. Where a role's skills test includes an AI task, its page says so. You can ask for no AI on any task.

You direct the work day to day. We handle recruiting, equipment and quality checks.

More questions

Within 12 to 48 hours of a successful interview. First you meet your shortlist, interview the people you like and pick your person.

Tell us the job. Each role we place has a written skills test, so we shortlist tested people for it.

No. Seats are month to month with 30 days' notice, and Studio plans are month to month. No setup fee on either.

Tell us and we start a free replacement straight away: another tested person at the same level. Same if they leave, as often as you need.

Their written English, with a scored test, and their spoken English, on a call with us. We also check their ID, work history and references.

Yes. You set the hours, and we match people who can work them.

Yes. They log in to your Microsoft 365 or Google Workspace and your CRM, and join your Teams or Slack. You set their access; we can help.

They're tested before you meet them. Everyone passes a skills test for their role, marked by a senior, and you see their level before you meet them.

Intern: clear, repeatable work; Intermediate: owns a workflow; Expert: owns outcomes; Specialist: developers, designers and marketers who lead projects with little direction. We usually recommend Intermediate.

Yes. You meet your shortlist on a short call and pick the person you want. Nobody joins without your yes.

In our talent hubs in the Philippines, Vietnam, Kenya, Nigeria, Brazil and Colombia, and we hire from 60+ countries. Wherever they are, they work your hours.

Our Philippines hub is the closest match for Australia & NZ clients, 2 to 3 hours behind Sydney. Every person works the hours you set, so tell us the hours you need covered on your demo.

Pay only for the hours they work. All your Seats are on one bill, and Studio plans are billed monthly.

It can, at most once a year. Your person's hourly rate may rise by up to 5% a year, from the first anniversary of the Seat's start, with 60 days' notice and the right to end the Seat before it applies.

Only when you and your person both agree to it in advance. Otherwise they work the hours you set, and you pay for the hours they log.

You aren't charged for hours your person doesn't work, apart from paid leave. After their third month, your person earns 8 hours of paid leave a month. Paid leave hours are charged at their usual rate.

Your person logs their hours each day in the Get Hands client app, where you can see them. Your next invoice is adjusted to those hours.

Yes, with no minimum hours. From 20 to 37 hours a week, the hourly rate is 10% higher than full-time. Under 20 hours, it's 20% higher.

Yes. Tell us the roles on a call and we shortlist tested people for each.

Yes. You give them access in your own systems, and you can change or remove it at any time.

A tested shortlist within 72 hours of your call, or your first week is free. That's part of The Right Hands Guarantee.

Book a 15-minute demo on Microsoft Teams, any time, day or night. We show you the people, levels and prices that fit. No obligation.

Meet the people who fit your work.

A 15‑minute call on Teams. You leave knowing the level you need and its hourly price.

Book a demoTalk now on Teams

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