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Hire a Virtual Receptionist.

Calls answered, enquiries qualified, appointments booked.

Also called: Dedicated Virtual Receptionist, Answering Service Agent, Call Answering Specialist

From AUD $4.50 an hourAUD $4.50-22.50/hr

  • Professional services
  • Legal
  • Trades & home services
Book a demoTalk now on Teams

A free 15-minute call on Teams.

  • Works your hours
  • Philippines hub, 2 to 3 hours behind Sydney
  • Month to month
What your Virtual Receptionist gets doneSample day
  • Answers inbound calls within three ringsCall handling
  • Qualifies new enquiries against your intake criteriaEnquiry qualification and booking
  • Responds to website live chat, the general inbox and SMS enquiriesDigital front desk
  • Answers routine questions from the approved FAQClient serviceDoing
In your tools
  • Aircall
  • Zoom Phone
  • Microsoft Teams Phone
  • HubSpot
  • Salesforce
  • Zoho CRM

Pick the level. See the price.

AUD $9an hourFull time, 38 hours a week, all-in

Level 2 of 4, also called mid-level.Recommended
A local mid-level adminAUD $31.11/hr
A tested Intermediate Virtual ReceptionistAUD $9/hr
60-75% lessBasis: a Seat's hourly price against the hourly wage of a comparable local hire at the same level. Super and on-costs would add to the local cost.Local pay at the same level, before super and leave.

Runs the full front desk for one client: qualifies and books new enquiries.

  • Booked appointments and jobs
  • Qualified lead records in the CRM
  • Callback queue cleared daily

1-3 years in front desk or call handling for a service business.

How the Intermediate level works

Per hour, all-in: recruiting, testing and management. Prices exclude GST.

What you hand to your Virtual Receptionist

Tasks

  • Call handling

    • Answers inbound calls within three rings
    • Screens callers and warm-transfers them to the right person or team
    • Takes complete messages and delivers them through the agreed channel
    • Works through the voicemail and missed-call queue

  • Enquiry qualification and booking

    • Qualifies new enquiries against your intake criteria
    • For law firms, collects party names for the conflict check
    • For trades, triages emergency callouts against the on-call roster

  • Digital front desk

    • Responds to website live chat, the general inbox and SMS enquiries
    • Sends booking confirmations, directions and intake paperwork after calls

  • Client service

    • Answers routine questions from the approved FAQ
    • Logs complaints with full detail

  • Records and reporting

    • Logs every call outcome
    • Sends a daily call summary
    • Suggests updates to scripts and the FAQ based on recurring questions

Tested before you meet them

  1. Voice and spoken English screenAll levels15 min
  2. Live mock-call role-playAll levels30 min
  3. Message capture accuracy drillIntern to Expert20 min
  4. CRM and phone system tool testIntern to Expert30 min
  5. Chat and email reply testAll levels20 min
  6. Trial shiftIntermediate and up4 hrs

One score on every profileSample shown

89%

Three checks before your shortlist

  • Skills tested: A skills test for the role, marked by a senior
  • English and comms: written English tested, spoken English checked on a call
  • ID, work history and references: photo ID, past roles and two referees

From booked call to day one

  1. Step 1: Book a demo

    Tell us the role, your hours and your tools.

  2. Step 2: Meet your shortlist

    Their level and hourly price, tested before you meet.

  3. Step 3: Pick your person

    Month to month. We handle the contract, the equipment and the onboarding, and make sure it all runs.

  4. Step 4: They start work

    In your tools, within 12 to 48 hours of a successful interview.

Questions answered

An Intern Virtual Receptionist is AUD $4.50 an hour, Intermediate AUD $9, Expert AUD $14 and Specialist AUD $22.50, full time (38 hours a week). That is all-in: recruiting, testing and management, month to month. Prices exclude GST.

Call handling, enquiry qualification and booking, digital front desk and client service, run to your priorities. You choose what they own first.

Six practical tests, marked by a senior, including voice and spoken English screen, live mock-call role-play and message capture accuracy drill. You see the score before you meet.

Tell us and we replace them free, with a new shortlist of tested people to meet. Seats are month to month with 30 days' notice.

More questions

Within 12 to 48 hours of a successful interview. First you meet your shortlist, interview the people you like and pick your person.

Yes. Your Virtual Receptionist works your business hours in your time zone and joins your Teams or Slack like anyone else. The hub matched to Australia & NZ clients is in the Philippines, 2 to 3 hours behind Sydney.

Yes, where it helps. Your Virtual Receptionist works in the AI tools you already use. They use AI for first drafts and routine work, check every output, and follow your AI policy. You can ask for no AI on any task.

An Intermediate Virtual Receptionist runs the full front desk for one client: qualifies and books new enquiries. An Expert Virtual Receptionist covers several lines or brands and owns lead capture and caller experience. We usually recommend Intermediate.

It stays under your rules: your admin settings and AI policy apply. Our talent rules ban client data in personal or free AI accounts, and passwords, card numbers, health details and ID numbers never go into any AI tool.

You direct the work day to day. We handle recruiting, equipment and quality checks.

Yes. Every Virtual Receptionist is tested live in the tools on your job description, such as RingCentral and Aircall, before you meet them.

In week one: creates an extension or user in the client's phone system and test inbound; agrees the greeting, hold and voicemail wording in your brand voice; and agrees the message format and delivery channel and the urgent escalation path. You agree the first priorities with them on day one.

Yes. It's also called Dedicated Virtual Receptionist, Answering Service Agent and Call Answering Specialist. Same tasks, tests and prices, whatever the name.

Their written English, with a scored test, and their spoken English, on a call with us. We also check their ID, work history and references.

Yes. You meet your shortlist on a short call and pick the person you want. Nobody joins without your yes.

In our talent hubs in the Philippines, Vietnam, Kenya, Nigeria, Brazil and Colombia, and we hire from 60+ countries. Wherever they are, they work your hours.

Pay only for the hours they work. All your Seats are on one bill, and Studio plans are billed monthly.

It can, at most once a year. Your person's hourly rate may rise by up to 5% a year, from the first anniversary of the Seat's start, with 60 days' notice and the right to end the Seat before it applies.

Only when you and your person both agree to it in advance. Otherwise they work the hours you set, and you pay for the hours they log.

You aren't charged for hours your person doesn't work, apart from paid leave. After their third month, your person earns 8 hours of paid leave a month. Paid leave hours are charged at their usual rate.

Your person logs their hours each day in the Get Hands client app, where you can see them. Your next invoice is adjusted to those hours.

Yes, with no minimum hours. From 20 to 37 hours a week, the hourly rate is 10% higher than full-time. Under 20 hours, it's 20% higher.

Yes. Tell us the roles on a call and we shortlist tested people for each.

Yes. You give them access in your own systems, and you can change or remove it at any time.

They get their own login in each of your systems, never a shared one. Any password that has to be shared goes through your own password manager, never email, chat, code or prompts.

A tested shortlist within 72 hours of your call, or your first week is free. That's part of The Right Hands Guarantee.

Yes. Call us on +61 3 4421 6491, or choose Talk now on the booking form for a Microsoft Teams link straight away, any time.

Book a 15-minute demo on Microsoft Teams, any time, day or night. We show you the people, levels and prices that fit. No obligation.

Meet the people who fit your work.

A 15‑minute call on Teams. You leave knowing the level you need and its hourly price.

Book a demoTalk now on Teams

Talk now is live on Teams, any time.