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Hire a Medical Receptionist.

They run your patient calls, bookings and recalls.

Also called: Virtual Medical Receptionist, Healthcare Receptionist, Patient Access Representative

From AUD $4.50 an hourAUD $4.50-22.50/hr

  • Healthcare
  • Allied health
  • Veterinary
Book a demoTalk now on Teams

A free 15-minute call on Teams.

  • Works your hours
  • Philippines hub, 2 to 3 hours behind Sydney
  • Month to month
What your Medical Receptionist gets doneSample day
  • Answers inbound calls within your practice's service levelCalls and patient contact
  • Books, moves and cancels appointmentsScheduling
  • Registers new patients and keeps demographics, Medicare, DVARegistration and records
  • Sends appointment remindersReminders, recalls and handoverDoing
In your tools
  • Zoom for Healthcare

Pick the level. See the price.

AUD $9an hourFull time, 38 hours a week, all-in

Level 2 of 4, also called mid-level.Recommended
A local mid-level adminAUD $31.11/hr
A tested Intermediate Medical ReceptionistAUD $9/hr
60-75% lessBasis: a Seat's hourly price against the hourly wage of a comparable local hire at the same level. Super and on-costs would add to the local cost.Local pay at the same level, before super and leave.

Runs the whole phone and booking workflow for a practice or group of clinicians.

  • Day-to-day management of the full appointment book
  • Cancellation and waitlist fill
  • Correspondence inbox cleared by end of shift

1-3 years in a medical, allied health, dental or vet reception role with daily use of at least one practice management system.

How the Intermediate level works

Per hour, all-in: recruiting, testing and management. Prices exclude GST.

What you hand to your Medical Receptionist

Tasks

  • Calls and patient contact

    • Answers inbound calls within your practice's service level
    • Runs your practice's urgency script on every symptom call
    • Returns voicemails, website enquiries and patient-portal messages
    • Makes outbound calls for doctor-requested results appointments

  • Scheduling

    • Books, moves and cancels appointments
    • Refills same-day cancellations from the waitlist
    • Sets up telehealth consults by sending the video link and instructions
    • Covers after-hours and overflow lines with your practice's decision tree

  • Registration and records

    • Registers new patients and keeps demographics, Medicare, DVA
    • Scans, names and files incoming referrals, specialist letters

  • Reminders, recalls and handover

    • Sends appointment reminders
    • Enters repeat-prescription and referral requests
    • Keeps a live shift log and handover note

  • Veterinary practices

    • Books consults, vaccinations, desexing and dental procedures
    • Sends estimates, makes post-op check-in calls

Tested before you meet them

  1. English proficiency and voice clarityAll levels20 min
  2. Privacy and red-flag escalation quizAll levels25 min
  3. Practice management system booking testAll levels40 min
  4. Live call role-playAll levels30 min
  5. Registration data-entry speed and accuracyAll levels15 min
  6. Front-desk improvement caseExpert and Specialist45 min

One score on every profileSample shown

85%

Three checks before your shortlist

  • Skills tested: A skills test for the role, marked by a senior
  • English and comms: written English tested, spoken English checked on a call
  • ID, work history and references: photo ID, past roles and two referees

From booked call to day one

  1. Step 1: Book a demo

    Tell us the role, your hours and your tools.

  2. Step 2: Meet your shortlist

    Their level and hourly price, tested before you meet.

  3. Step 3: Pick your person

    Month to month. We handle the contract, the equipment and the onboarding, and make sure it all runs.

  4. Step 4: They start work

    In your tools, within 12 to 48 hours of a successful interview.

Questions answered

An Intern Medical Receptionist is AUD $4.50 an hour, Intermediate AUD $9, Expert AUD $14 and Specialist AUD $22.50, full time (38 hours a week). That is all-in: recruiting, testing and management, month to month. Prices exclude GST.

Calls and patient contact, scheduling, registration and records and reminders, recalls and handover, run to your priorities. You choose what they own first.

Six practical tests, marked by a senior, including english proficiency and voice clarity, privacy and red-flag escalation quiz and practice management system booking test. You see the score before you meet.

Tell us and we replace them free, with a new shortlist of tested people to meet. Seats are month to month with 30 days' notice.

More questions

Within 12 to 48 hours of a successful interview. First you meet your shortlist, interview the people you like and pick your person.

Yes. Your Medical Receptionist works your business hours in your time zone and joins your Teams or Slack like anyone else. The hub matched to Australia & NZ clients is in the Philippines, 2 to 3 hours behind Sydney.

Yes, where it helps. Your Medical Receptionist works in the AI tools you already use. They use AI for first drafts and routine work, check every output, and follow your AI policy. You can ask for no AI on any task.

An Intermediate Medical Receptionist runs the whole phone and booking workflow for a practice or group of clinicians. An Expert Medical Receptionist owns front-desk results for a practice and handles complaints and escalations. We usually recommend Intermediate.

It stays under your rules: your admin settings and AI policy apply. Our talent rules ban client data in personal or free AI accounts, and passwords, card numbers, health details and ID numbers never go into any AI tool.

You direct the work day to day. We handle recruiting, equipment and quality checks.

Yes. Every Medical Receptionist is tested live in the tools on your job description, such as Best Practice and MedicalDirector, before you meet them.

In week one: login to the practice system with receptionist-level permissions; phone extension or softphone set up with the correct queues; and slack or Teams channel with the practice manager and onsite team. You agree the first priorities with them on day one.

Yes. It's also called Virtual Medical Receptionist, Healthcare Receptionist and Patient Access Representative. Same tasks, tests and prices, whatever the name.

Their written English, with a scored test, and their spoken English, on a call with us. We also check their ID, work history and references.

Yes. You meet your shortlist on a short call and pick the person you want. Nobody joins without your yes.

In our talent hubs in the Philippines, Vietnam, Kenya, Nigeria, Brazil and Colombia, and we hire from 60+ countries. Wherever they are, they work your hours.

Pay only for the hours they work. All your Seats are on one bill, and Studio plans are billed monthly.

It can, at most once a year. Your person's hourly rate may rise by up to 5% a year, from the first anniversary of the Seat's start, with 60 days' notice and the right to end the Seat before it applies.

Only when you and your person both agree to it in advance. Otherwise they work the hours you set, and you pay for the hours they log.

You aren't charged for hours your person doesn't work, apart from paid leave. After their third month, your person earns 8 hours of paid leave a month. Paid leave hours are charged at their usual rate.

Your person logs their hours each day in the Get Hands client app, where you can see them. Your next invoice is adjusted to those hours.

Yes, with no minimum hours. From 20 to 37 hours a week, the hourly rate is 10% higher than full-time. Under 20 hours, it's 20% higher.

Yes. Tell us the roles on a call and we shortlist tested people for each.

Yes. You give them access in your own systems, and you can change or remove it at any time.

They get their own login in each of your systems, never a shared one. Any password that has to be shared goes through your own password manager, never email, chat, code or prompts.

A tested shortlist within 72 hours of your call, or your first week is free. That's part of The Right Hands Guarantee.

Yes. Call us on +61 3 4421 6491, or choose Talk now on the booking form for a Microsoft Teams link straight away, any time.

Book a 15-minute demo on Microsoft Teams, any time, day or night. We show you the people, levels and prices that fit. No obligation.

Meet the people who fit your work.

A 15‑minute call on Teams. You leave knowing the level you need and its hourly price.

Book a demoTalk now on Teams

Talk now is live on Teams, any time.