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Hire a General Virtual Assistant.

They run your inbox, calendar, customer admin and calls.

Also called: Virtual Assistant, Dedicated Virtual Assistant, General VA

From AUD $4.50 an hourAUD $4.50-22.50/hr

  • Coaches & info products
  • Media & creators
  • Professional services
Book a demoTalk now on Teams

A free 15-minute call on Teams.

  • Works your hours
  • Philippines hub, 2 to 3 hours behind Sydney
  • Month to month
What your General Virtual Assistant gets doneSample day
  • Triages the owner's inbox dailyInbox & calendar
  • Answers customer and client enquiriesClient & customer admin
  • Answers and returns calls, confirms appointmentsCalls
  • Schedules social posts and newsletters from supplied contentContent & community supportDoing
In your tools
  • Google Workspace
  • Microsoft 365
  • Slack
  • Zoom
  • Calendly
  • Trello

Pick the level. See the price.

AUD $9an hourFull time, 38 hours a week, all-in

Level 2 of 4, also called mid-level.Recommended
A local mid-level adminAUD $31.11/hr
A tested Intermediate General Virtual AssistantAUD $9/hr
60-75% lessBasis: a Seat's hourly price against the hourly wage of a comparable local hire at the same level. Super and on-costs would add to the local cost.Local pay at the same level, before super and leave.

Owns whole workflows with light review.

  • Client onboarding pack and checklist
  • Weekly invoicing and accounts-receivable report
  • Sent newsletters and published social calendar

2-4 years as a VA for small businesses, coaches, consultants or creators.

How the Intermediate level works

Per hour, all-in: recruiting, testing and management. Prices exclude GST.

What you hand to your General Virtual Assistant

Tasks

  • Inbox & calendar

    • Triages the owner's inbox daily
    • Manages bookings and reminders through Calendly or Acuity

  • Client & customer admin

    • Answers customer and client enquiries
    • Runs client onboarding
    • Keeps the CRM up to date with contacts, deal stages and notes

  • Calls

    • Answers and returns calls, confirms appointments
    • Makes simple outbound calls

  • Content & community support

    • Schedules social posts and newsletters from supplied content
    • Creates simple on-brand graphics in Canva
    • Moderates comments and community spaces

  • Finance & data admin

    • Raises invoices in Xero, QuickBooks or Stripe
    • Uploads receipts to Dext and keeps simple spreadsheets and reports current
    • Researches and builds lead, prospect or supplier lists

  • Process & organisation

    • Turns the owner's Loom walkthroughs into written SOPs and checklists
    • Keeps the task board and shared drive organised

Tested before you meet them

  1. English and customer writing testAll levels30 min
  2. Small-business admin day simulationAll levels60 min
  3. Core tools testAll levels30 min
  4. Data entry speed and accuracy testAll levels15 min
  5. Phone role-play (voice-enabled seats)All levels15 min
  6. Second-language test (bilingual seats)All levels30 min

One score on every profileSample shown

93%

Three checks before your shortlist

  • Skills tested: A skills test for the role, marked by a senior
  • English and comms: written English tested, spoken English checked on a call
  • ID, work history and references: photo ID, past roles and two referees

From booked call to day one

  1. Step 1: Book a demo

    Tell us the role, your hours and your tools.

  2. Step 2: Meet your shortlist

    Their level and hourly price, tested before you meet.

  3. Step 3: Pick your person

    Month to month. We handle the contract, the equipment and the onboarding, and make sure it all runs.

  4. Step 4: They start work

    In your tools, within 12 to 48 hours of a successful interview.

Questions answered

An Intern General Virtual Assistant is AUD $4.50 an hour, Intermediate AUD $9, Expert AUD $14 and Specialist AUD $22.50, full time (38 hours a week). That is all-in: recruiting, testing and management, month to month. Prices exclude GST.

Inbox & calendar, client & customer admin, calls and content & community support, run to your priorities. You choose what they own first.

Six practical tests, marked by a senior, including english and customer writing test, small-business admin day simulation and core tools test. You see the score before you meet.

Tell us and we replace them free, with a new shortlist of tested people to meet. Seats are month to month with 30 days' notice.

More questions

Within 12 to 48 hours of a successful interview. First you meet your shortlist, interview the people you like and pick your person.

Yes. Your General Virtual Assistant works your business hours in your time zone and joins your Teams or Slack like anyone else. The hub matched to Australia & NZ clients is in the Philippines, 2 to 3 hours behind Sydney.

Yes, where it helps. Your General Virtual Assistant works in the AI tools you already use. They use AI for first drafts and routine work, check every output, and follow your AI policy. You can ask for no AI on any task.

An Intermediate General Virtual Assistant owns whole workflows with light review. An Expert General Virtual Assistant runs the back office of a small business. We usually recommend Intermediate.

It stays under your rules: your admin settings and AI policy apply. Our talent rules ban client data in personal or free AI accounts, and passwords, card numbers, health details and ID numbers never go into any AI tool.

You direct the work day to day. We handle recruiting, equipment and quality checks.

Yes. Every General Virtual Assistant is tested live in the tools on your job description, such as Google Workspace and Microsoft 365, before you meet them.

In week one: slack or WhatsApp channel set; 60-minute task inventory call; and owner records Looms of the top five tasks. You agree the first priorities with them on day one.

Yes. It's also called Virtual Assistant, Dedicated Virtual Assistant and General VA. Same tasks, tests and prices, whatever the name.

Their written English, with a scored test, and their spoken English, on a call with us. We also check their ID, work history and references.

Yes. You meet your shortlist on a short call and pick the person you want. Nobody joins without your yes.

In our talent hubs in the Philippines, Vietnam, Kenya, Nigeria, Brazil and Colombia, and we hire from 60+ countries. Wherever they are, they work your hours.

Pay only for the hours they work. All your Seats are on one bill, and Studio plans are billed monthly.

It can, at most once a year. Your person's hourly rate may rise by up to 5% a year, from the first anniversary of the Seat's start, with 60 days' notice and the right to end the Seat before it applies.

Only when you and your person both agree to it in advance. Otherwise they work the hours you set, and you pay for the hours they log.

You aren't charged for hours your person doesn't work, apart from paid leave. After their third month, your person earns 8 hours of paid leave a month. Paid leave hours are charged at their usual rate.

Your person logs their hours each day in the Get Hands client app, where you can see them. Your next invoice is adjusted to those hours.

Yes, with no minimum hours. From 20 to 37 hours a week, the hourly rate is 10% higher than full-time. Under 20 hours, it's 20% higher.

Yes. Tell us the roles on a call and we shortlist tested people for each.

Yes. You give them access in your own systems, and you can change or remove it at any time.

They get their own login in each of your systems, never a shared one. Any password that has to be shared goes through your own password manager, never email, chat, code or prompts.

A tested shortlist within 72 hours of your call, or your first week is free. That's part of The Right Hands Guarantee.

Yes. Call us on +61 3 4421 6491, or choose Talk now on the booking form for a Microsoft Teams link straight away, any time.

Book a 15-minute demo on Microsoft Teams, any time, day or night. We show you the people, levels and prices that fit. No obligation.

Meet the people who fit your work.

A 15‑minute call on Teams. You leave knowing the level you need and its hourly price.

Book a demoTalk now on Teams

Talk now is live on Teams, any time.