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Hire a Legal Intake Specialist.

Enquiries answered, qualified, conflict checked and signed.

Also called: Legal Intake Coordinator, Intake Paralegal

From AUD $4.50 an hourAUD $4.50-22.50/hr

  • Legal
Book a demoTalk now on Teams

A free 15-minute call on Teams.

  • Works your hours
  • Philippines hub, 2 to 3 hours behind Sydney
  • Month to month
What your Legal Intake Specialist gets doneSample day
  • Answers inbound calls, web forms, live chat and paid-ad leadsLead response
  • Runs your firm's intake questionnaireQualification
  • Searches the practice management systemConflict checks
  • Sends engagement letters, retainer agreements and costs disclosuresRetainer and engagementDoing
In your tools
  • HubSpot
  • Salesforce
  • Aircall
  • DocuSign
  • Adobe Acrobat Sign
  • Calendly

Pick the level. See the price.

AUD $9an hourFull time, 38 hours a week, all-in

Level 2 of 4, also called mid-level.Recommended
A local mid-level adminAUD $31.11/hr
A tested Intermediate Legal Intake SpecialistAUD $9/hr
60-75% lessBasis: a Seat's hourly price against the hourly wage of a comparable local hire at the same level. Super and on-costs would add to the local cost.Local pay at the same level, before super and leave.

Runs the intake pipeline for a practice area end to end.

  • Signed retainers
  • Weekly pipeline report
  • Clean, current CRM pipeline

1-3 years in legal intake.

How the Intermediate level works

Per hour, all-in: recruiting, testing and management. Prices exclude GST.

What you hand to your Legal Intake Specialist

Tasks

  • Lead response

    • Answers inbound calls, web forms, live chat and paid-ad leads
    • Runs multi-touch follow-up

  • Qualification

    • Runs your firm's intake questionnaire
    • Scores each lead against the practice area's case criteria
    • Sends the lawyer-approved decline letter and referral options

  • Conflict checks

    • Searches the practice management system
    • Records conflict results and escalates any possible conflict

  • Retainer and engagement

    • Sends engagement letters, retainer agreements and costs disclosures
    • Chases unsigned retainers
    • Collects ID and initial documents once the retainer is signed

  • Handoff

    • Creates the new matter, books the lawyer consultation

  • Data and reporting

    • Logs every lead in the intake CRM with its source
    • Reports weekly on lead volume, speed-to-lead and conversion by source

Tested before you meet them

  1. Voice and spoken English screenAll levels15 min
  2. Intake call role-playAll levels25 min
  3. CRM and conflict-check tool testAll levels30 min
  4. Call-to-record accuracy testAll levels15 min
  5. Written follow-up testAll levels20 min
  6. Lead quality analysisExpert and Specialist45 min

One score on every profileSample shown

84%

Three checks before your shortlist

  • Skills tested: A skills test for the role, marked by a senior
  • English and comms: written English tested, spoken English checked on a call
  • ID, work history and references: photo ID, past roles and two referees

From booked call to day one

  1. Step 1: Book a demo

    Tell us the role, your hours and your tools.

  2. Step 2: Meet your shortlist

    Their level and hourly price, tested before you meet.

  3. Step 3: Pick your person

    Month to month. We handle the contract, the equipment and the onboarding, and make sure it all runs.

  4. Step 4: They start work

    In your tools, within 12 to 48 hours of a successful interview.

Questions answered

An Intern Legal Intake Specialist is AUD $4.50 an hour, Intermediate AUD $9, Expert AUD $14 and Specialist AUD $22.50, full time (38 hours a week). That is all-in: recruiting, testing and management, month to month. Prices exclude GST.

Lead response, qualification, conflict checks and retainer and engagement, run to your priorities. You choose what they own first.

Six practical tests, marked by a senior, including voice and spoken English screen, intake call role-play and CRM and conflict-check tool test. You see the score before you meet.

Tell us and we replace them free, with a new shortlist of tested people to meet. Seats are month to month with 30 days' notice.

More questions

Within 12 to 48 hours of a successful interview. First you meet your shortlist, interview the people you like and pick your person.

Yes. Your Legal Intake Specialist works your business hours in your time zone and joins your Teams or Slack like anyone else. The hub matched to Australia & NZ clients is in the Philippines, 2 to 3 hours behind Sydney.

Yes, where it helps. Your Legal Intake Specialist works in the AI tools you already use. They use AI for first drafts and routine work, check every output, and follow your AI policy. You can ask for no AI on any task.

An Intermediate Legal Intake Specialist runs the intake pipeline for a practice area end to end. An Expert Legal Intake Specialist owns intake outcomes and quality and works with attorneys to refine qualification criteria. We usually recommend Intermediate.

It stays under your rules: your admin settings and AI policy apply. Our talent rules ban client data in personal or free AI accounts, and passwords, card numbers, health details and ID numbers never go into any AI tool.

You direct the work day to day. We handle recruiting, equipment and quality checks.

Yes. Every Legal Intake Specialist is tested live in the tools on your job description, such as Lead Docket and Lawmatics, before you meet them.

In week one: sets up a phone seat with firm caller ID, call recording and business-hours routing; grant intake CRM access and confirm intake forms, dispositions and pipeline stages; and grant read access to the practice management system for conflict searches. You agree the first priorities with them on day one.

Yes. It's also called Legal Intake Coordinator and Intake Paralegal. Same tasks, tests and prices, whatever the name.

Their written English, with a scored test, and their spoken English, on a call with us. We also check their ID, work history and references.

Yes. You meet your shortlist on a short call and pick the person you want. Nobody joins without your yes.

In our talent hubs in the Philippines, Vietnam, Kenya, Nigeria, Brazil and Colombia, and we hire from 60+ countries. Wherever they are, they work your hours.

Pay only for the hours they work. All your Seats are on one bill, and Studio plans are billed monthly.

It can, at most once a year. Your person's hourly rate may rise by up to 5% a year, from the first anniversary of the Seat's start, with 60 days' notice and the right to end the Seat before it applies.

Only when you and your person both agree to it in advance. Otherwise they work the hours you set, and you pay for the hours they log.

You aren't charged for hours your person doesn't work, apart from paid leave. After their third month, your person earns 8 hours of paid leave a month. Paid leave hours are charged at their usual rate.

Your person logs their hours each day in the Get Hands client app, where you can see them. Your next invoice is adjusted to those hours.

Yes, with no minimum hours. From 20 to 37 hours a week, the hourly rate is 10% higher than full-time. Under 20 hours, it's 20% higher.

Yes. Tell us the roles on a call and we shortlist tested people for each.

Yes. You give them access in your own systems, and you can change or remove it at any time.

They get their own login in each of your systems, never a shared one. Any password that has to be shared goes through your own password manager, never email, chat, code or prompts.

A tested shortlist within 72 hours of your call, or your first week is free. That's part of The Right Hands Guarantee.

Yes. Call us on +61 3 4421 6491, or choose Talk now on the booking form for a Microsoft Teams link straight away, any time.

Book a 15-minute demo on Microsoft Teams, any time, day or night. We show you the people, levels and prices that fit. No obligation.

Meet the people who fit your work.

A 15‑minute call on Teams. You leave knowing the level you need and its hourly price.

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