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Hire a Mortgage & Loan Processor.

Loan files packaged for your broker to lodge, tracked to settlement.

Also called: Mortgage Processor, Loan Processor, Broker Support Officer

From AUD $6 an hourAUD $6-27.50/hr

  • Mortgage & lending
  • Financial services
Book a demoTalk now on Teams

A free 15-minute call on Teams.

  • Works your hours
  • Philippines hub, 2 to 3 hours behind Sydney
  • Month to month
What your Mortgage & Loan Processor gets doneSample day
  • Sends a document checklistBorrower onboarding & document collection
  • Key fact-find data into the CRM or LOSFile build & analysis
  • Orders valuations or appraisalsLodgement & lender liaison
  • Gathers and uploads evidence for conditional-approvalApproval, conditions & settlementDoing
In your tools
  • DocuSign
  • Xero
  • QuickBooks
  • MYOB
  • Microsoft Excel with Copilot
  • Google Sheets with Gemini

Pick the level. See the price.

AUD $10.50an hourFull time, 38 hours a week, all-in

Level 2 of 4, also called mid-level.Recommended
Even a local mid-level admin costsAUD $31.11/hr
A tested Intermediate Mortgage & Loan ProcessorAUD $10.50/hr
60-75% lessBasis: a Seat's hourly price against the hourly wage of a comparable local hire at the same level. Super and on-costs would add to the local cost.

Owns a standard PAYG or investor file from documents-in to lodgement.

  • Lodgement-ready file with income workings and serviceability printout
  • Draft broker/submission notes
  • Conditions response pack

1-3 years processing residential home loans for a broker, aggregator or lender in at least one major platform.

How the Intermediate level works

Per hour, all-in: recruiting, testing and management. Prices exclude GST.

What you hand to your Mortgage & Loan Processor

Tasks

  • Borrower onboarding & document collection

    • Sends a document checklist
    • Chases outstanding documents on a set schedule
    • Completes verification of identity and KYC steps
    • Pulls digital bank statements

  • File build & analysis

    • Key fact-find data into the CRM or LOS
    • Works out base, overtime, bonus, commission and rental income
    • Runs lender serviceability calculators or Quickli
    • Drafts the broker/submission notes and the compliance documents
    • Puts together commercial and asset finance submissions when instructed

  • Lodgement & lender liaison

    • Orders valuations or appraisals
    • Follows each application's status

  • Approval, conditions & settlement

    • Gathers and uploads evidence for conditional-approval
    • Checks loan documents or the Closing Disclosure against the approval
    • Works with solicitors, conveyancers

  • Post-settlement & file management

    • Finishes post-settlement steps
    • Keeps a complete compliance file ready
    • Sets fixed-rate expiry, rate review and annual review reminders

Tested before you meet them

  1. Written English & borrower communicationAll levels30 min
  2. Fact-find data entry sprintAll levels25 min
  3. Loan file build work sampleAll levels2 hrs
  4. Lodgement platform tool testAll levels45 min
  5. Lender and borrower scenario role-playIntermediate and up20 min
  6. Pipeline triage & process caseExpert and Specialist40 min

One score on every profileSample shown

85%

Three checks before your shortlist

  • Skills tested: A skills test for the role, marked by a senior
  • English and comms: written English tested, spoken English checked on a call
  • ID, work history and references: photo ID, past roles and two referees

From booked call to day one

  1. Step 1: Book a demo

    Tell us the role, your hours and your tools.

  2. Step 2: Meet your shortlist

    Their level and hourly price, tested before you meet.

  3. Step 3: Pick your person

    Month to month. We handle the contract, the equipment and the onboarding, and make sure it all runs.

  4. Step 4: They start work

    In your tools, within 12 to 48 hours of a successful interview.

Questions answered

An Intern Mortgage & Loan Processor is AUD $6 an hour, Intermediate AUD $10.50, Expert AUD $16.50 and Specialist AUD $27.50, full time (38 hours a week). That is all-in: recruiting, testing and management, month to month. Prices exclude GST.

Borrower onboarding & document collection, file build & analysis, lodgement & lender liaison and approval, conditions & settlement, run to your priorities. You choose what they own first.

Six practical tests, marked by a senior, including written English & borrower communication, fact-find data entry sprint and loan file build work sample. You see the score before you meet.

Tell us and we replace them free, with a new shortlist of tested people to meet. Seats are month to month with 30 days' notice.

More questions

Within 12 to 48 hours of a successful interview. First you meet your shortlist, interview the people you like and pick your person.

Yes. Your Mortgage & Loan Processor works your business hours in your time zone and joins your Teams or Slack like anyone else. The hub matched to Australia & NZ clients is in the Philippines, 2 to 3 hours behind Sydney.

Yes, where it helps. Your Mortgage & Loan Processor works in the AI tools you already use. They use AI for first drafts and routine work, check every output, and follow your AI policy. You can ask for no AI on any task.

An Intermediate Mortgage & Loan Processor owns a standard PAYG or investor file from documents-in to lodgement. An Expert Mortgage & Loan Processor works complex income and prepares lender-policy comparison notes for the broker's decision. We usually recommend Intermediate.

It stays under your rules: your admin settings and AI policy apply. Our talent rules ban client data in personal or free AI accounts, and passwords, card numbers, health details and ID numbers never go into any AI tool.

You direct the work day to day. We handle recruiting, equipment and quality checks.

Yes. Every Mortgage & Loan Processor is tested live in the tools on your job description, such as Salestrekker and NextGen ApplyOnline, before you meet them.

In week one: completes aggregator or lender registration as broker support or admin staff; SOP handover: document checklists; and 60-minute pipeline walkthrough with the broker. You agree the first priorities with them on day one.

Yes. It's also called Mortgage Processor, Loan Processor and Broker Support Officer. Same tasks, tests and prices, whatever the name.

Their written English, with a scored test, and their spoken English, on a call with us. We also check their ID, work history and references.

Yes. You meet your shortlist on a short call and pick the person you want. Nobody joins without your yes.

In our talent hubs in the Philippines, Vietnam, Kenya, Nigeria, Brazil and Colombia, and we hire from 60+ countries. Wherever they are, they work your hours.

Pay only for the hours they work. All your Seats are on one bill, and Studio plans are billed monthly.

It can, at most once a year. Your person's hourly rate may rise by up to 5% a year, from the first anniversary of the Seat's start, with 60 days' notice and the right to end the Seat before it applies.

Only when you and your person both agree to it in advance. Otherwise they work the hours you set, and you pay for the hours they log.

You aren't charged for hours your person doesn't work, apart from paid leave. After their third month, your person earns 8 hours of paid leave a month. Paid leave hours are charged at their usual rate.

Your person logs their hours each day in the Get Hands client app, where you can see them. Your next invoice is adjusted to those hours.

Yes, with no minimum hours. From 20 to 37 hours a week, the hourly rate is 10% higher than full-time. Under 20 hours, it's 20% higher.

Yes. Tell us the roles on a call and we shortlist tested people for each.

Yes. You give them access in your own systems, and you can change or remove it at any time.

They get their own login in each of your systems, never a shared one. Any password that has to be shared goes through your own password manager, never email, chat, code or prompts.

A tested shortlist within 72 hours of your call, or your first week is free. That's part of The Right Hands Guarantee.

Yes. Call us on +61 3 4421 6491, or choose Talk now on the booking form for a Microsoft Teams link straight away, any time.

Book a 15-minute demo on Microsoft Teams, any time, day or night. We show you the people, levels and prices that fit. No obligation.

Meet the people who fit your work.

A 15‑minute call on Teams. You leave knowing the level you need and its hourly price.

Book a demoTalk now on Teams

Talk now is live on Teams, any time.