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Hire a Patient Care Coordinator.

They run your referrals, bookings and care-plan follow-ups.

Also called: Patient Coordinator, Care Coordinator, Medical Intake Specialist

From US$4.50 an hourUS$4.50-22.50/hr

  • Healthcare
  • Allied health
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A free 15-minute call on Teams.

  • Works your hours
  • Colombia hub, on New York time or an hour behind
  • Month to month
What your Patient Care Coordinator gets doneSample day
  • Triages incoming referrals from faxIntake & referrals
  • Books, reschedules and cancels appointmentsScheduling & calendar management
  • Sets up video consults, sends linksTelehealth coordination
  • Tracks care plans and recallsCare-plan follow-upDoing

Pick the level. See the price.

US$9an hourFull time, 38 hours a week, all-in

Level 2 of 4, also called mid-level.Recommended
A local mid-level adminUS$22.86/hr
A tested Intermediate Patient Care CoordinatorUS$9/hr
60-75% lessBasis: a Seat's hourly price against the hourly wage of a comparable local hire at the same level. Benefits and payroll taxes would add to the local cost.Local pay at the same level, before benefits and payroll taxes and leave.

Runs intake and referrals end to end for one or more clinicians: validation, eligibility checks.

  • Referral inbox cleared daily
  • A fully prepared next-day schedule
  • Telehealth sessions set up and tested

1-3 years coordinating patients in a clinic, specialist rooms or health service.

How the Intermediate level works

Per hour, all-in: recruiting, testing and management.

What you hand to your Patient Care Coordinator

Tasks

  • Intake & referrals

    • Triages incoming referrals from fax
    • Checks eligibility and funding
    • Requests outstanding letters, imaging and pathology from referrers

  • Scheduling & calendar management

    • Books, reschedules and cancels appointments
    • Coordinates multi-step specialty and surgical pathways
    • Runs reminder and confirmation workflows

  • Telehealth coordination

    • Sets up video consults, sends links
    • Books interpreters and arranges for carers or support people

  • Care-plan follow-up

    • Tracks care plans and recalls
    • Chases results and specialist letters
    • Makes scripted post-visit and post-discharge follow-up calls

  • Communication & reporting

    • Answers inbound calls, portal
    • Keeps referrers updated and maintains the referrer directory
    • Reports weekly on the referral pipeline, no-shows, waitlist length

Tested before you meet them

  1. Written English & patient communicationAll levels30 min
  2. Medical terminology & healthcare admin knowledgeAll levels25 min
  3. Intake & scheduling work sampleAll levels60 min
  4. Phone role-playAll levels20 min
  5. Surgical pathway coordination caseExpert and Specialist45 min
  6. Access improvement & team design caseSpecialist only60 min

One score on every profileSample shown

90%

Three checks before your shortlist

  • Skills tested: A skills test for the role, marked by a senior
  • English and comms: written English tested, spoken English checked on a call
  • ID, work history and references: photo ID, past roles and two referees

From booked call to day one

  1. Step 1: Book a demo

    Tell us the role, your hours and your tools.

  2. Step 2: Meet your shortlist

    Their level and hourly price, tested before you meet.

  3. Step 3: Pick your person

    Month to month. We handle the contract, the equipment and the onboarding, and make sure it all runs.

  4. Step 4: They start work

    In your tools, within 12 to 48 hours of a successful interview.

Questions answered

An Intern Patient Care Coordinator is US$4.50 an hour, Intermediate US$9, Expert US$14 and Specialist US$22.50, full time (38 hours a week). That is all-in: recruiting, testing and management, month to month.

Intake & referrals, scheduling & calendar management, telehealth coordination and care-plan follow-up, run to your priorities. You choose what they own first.

Six practical tests, marked by a senior, including written English & patient communication, medical terminology & healthcare admin knowledge and intake & scheduling work sample. You see the score before you meet.

Tell us and we replace them free, with a new shortlist of tested people to meet. Seats are month to month with 30 days' notice.

More questions

Within 12 to 48 hours of a successful interview. First you meet your shortlist, interview the people you like and pick your person.

Yes. Your Patient Care Coordinator works your business hours in your time zone and joins your Teams or Slack like anyone else. The hub matched to United States clients is in Colombia, on New York time or an hour behind.

Yes, where it helps. Your Patient Care Coordinator works in the AI tools you already use. They use AI for first drafts and routine work, check every output, and follow your AI policy. You can ask for no AI on any task.

An Intermediate Patient Care Coordinator runs intake and referrals end to end for one or more clinicians: validation, eligibility checks. An Expert Patient Care Coordinator runs complex pathways, handles complaints and escalations and rewrites SOPs and templates. We usually recommend Intermediate.

It stays under your rules: your admin settings and AI policy apply. Our talent rules ban client data in personal or free AI accounts, and passwords, card numbers, health details and ID numbers never go into any AI tool.

You direct the work day to day. We handle recruiting, equipment and quality checks.

Yes. Every Patient Care Coordinator is tested live in the tools on your job description, such as Best Practice and MedicalDirector, before you meet them.

In week one: PMS/EHR account created with role-based access; SOP handover: clinician template rules, referral acceptance criteria; and red-flag escalation drill completed before any unsupervised calls. You agree the first priorities with them on day one.

Yes. It's also called Patient Coordinator, Care Coordinator and Medical Intake Specialist. Same tasks, tests and prices, whatever the name.

Their written English, with a scored test, and their spoken English, on a call with us. We also check their ID, work history and references.

Yes. You meet your shortlist on a short call and pick the person you want. Nobody joins without your yes.

In our talent hubs in the Philippines, Vietnam, Kenya, Nigeria, Brazil and Colombia, and we hire from 60+ countries. Wherever they are, they work your hours.

Pay only for the hours they work. All your Seats are on one bill, and Studio plans are billed monthly.

It can, at most once a year. Your person's hourly rate may rise by up to 5% a year, from the first anniversary of the Seat's start, with 60 days' notice and the right to end the Seat before it applies.

Only when you and your person both agree to it in advance. Otherwise they work the hours you set, and you pay for the hours they log.

You aren't charged for hours your person doesn't work, apart from paid leave. After their third month, your person earns 8 hours of paid leave a month. Paid leave hours are charged at their usual rate.

Your person logs their hours each day in the Get Hands client app, where you can see them. Your next invoice is adjusted to those hours.

Yes, with no minimum hours. From 20 to 37 hours a week, the hourly rate is 10% higher than full-time. Under 20 hours, it's 20% higher.

Yes. Tell us the roles on a call and we shortlist tested people for each.

Yes. You give them access in your own systems, and you can change or remove it at any time.

They get their own login in each of your systems, never a shared one. Any password that has to be shared goes through your own password manager, never email, chat, code or prompts.

A tested shortlist within 72 hours of your call, or your first week is free. That's part of The Right Hands Guarantee.

Yes. Book a 15-minute demo any time, or choose Talk now on the booking form for a Microsoft Teams link straight away. You can also message us on WhatsApp on +61 485 061 086, or email hello@gethands.com.au.

Book a 15-minute demo on Microsoft Teams, any time, day or night. We show you the people, levels and prices that fit. No obligation.

Meet the people who fit your work.

A 15‑minute call on Teams. You leave knowing the level you need and its hourly price.

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