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Hire a Medical Administrative Assistant.

They run your referrals, records and patient admin.

Also called: Healthcare Virtual Assistant, Virtual Medical Assistant, Medical Virtual Assistant

From US$4.50 an hourUS$4.50-22.50/hr

  • Healthcare
  • Allied health
Book a demoTalk now on Teams

A free 15-minute call on Teams.

  • Works your hours
  • Colombia hub, on New York time or an hour behind
  • Month to month
What your Medical Administrative Assistant gets doneSample day
  • Processes incoming referrals from fax, HealthLink, e-referral and emailIntake and referrals
  • For US practices, verifies insurance eligibility and benefitsFunding, insurance and authorizations
  • Drafts letters to referrers, reports and treatment summariesRecords and correspondence
  • Coordinates multi-step bookingsScheduling and patient communicationDoing

Pick the level. See the price.

US$9an hourFull time, 38 hours a week, all-in

Level 2 of 4, also called mid-level.Recommended
A local mid-level adminUS$22.86/hr
A tested Intermediate Medical Administrative AssistantUS$9/hr
60-75% lessBasis: a Seat's hourly price against the hourly wage of a comparable local hire at the same level. Benefits and payroll taxes would add to the local cost.Local pay at the same level, before benefits and payroll taxes and leave.

Owns the referral-to-first-appointment workflow with light review.

  • Weekly referral pipeline report
  • Draft letters and reports ready for sign-off
  • Funding and session tracker

1-3 years in clinic or specialist-practice administration, using at least one practice system and one funding scheme or payer.

How the Intermediate level works

Per hour, all-in: recruiting, testing and management.

What you hand to your Medical Administrative Assistant

Tasks

  • Intake and referrals

    • Processes incoming referrals from fax, HealthLink, e-referral and email
    • Sends and chases digital intake, consent and outcome forms
    • Chases missing referrals, imaging, results and prior reports

  • Funding, insurance and authorizations

    • For US practices, verifies insurance eligibility and benefits

  • Records and correspondence

    • Drafts letters to referrers, reports and treatment summaries
    • Scans, indexes and files documents to the correct patient record
    • Manages the clinician's admin inbox
    • Handles records and release-of-information requests

  • Scheduling and patient communication

    • Coordinates multi-step bookings
    • Replies to patient emails and portal messages within the agreed turnaround
    • Sends recall letters, reminders and results-appointment requests

  • Practice operations

    • Keeps back-office reports current
    • Maintains SOPs and templates
    • For pharmacy seats, manages owing-script lists, repeat reminders

Tested before you meet them

  1. Written correspondence testAll levels30 min
  2. Medical terminology and funding rules testAll levels30 min
  3. Referral inbox work sampleAll levels45 min
  4. Practice system and forms tool testAll levels30 min
  5. Data-entry speed and accuracyAll levels15 min
  6. Back-office improvement caseExpert and Specialist45 min

One score on every profileSample shown

85%

Three checks before your shortlist

  • Skills tested: A skills test for the role, marked by a senior
  • English and comms: written English tested, spoken English checked on a call
  • ID, work history and references: photo ID, past roles and two referees

From booked call to day one

  1. Step 1: Book a demo

    Tell us the role, your hours and your tools.

  2. Step 2: Meet your shortlist

    Their level and hourly price, tested before you meet.

  3. Step 3: Pick your person

    Month to month. We handle the contract, the equipment and the onboarding, and make sure it all runs.

  4. Step 4: They start work

    In your tools, within 12 to 48 hours of a successful interview.

Questions answered

An Intern Medical Administrative Assistant is US$4.50 an hour, Intermediate US$9, Expert US$14 and Specialist US$22.50, full time (38 hours a week). That is all-in: recruiting, testing and management, month to month.

Intake and referrals, funding, insurance and authorizations, records and correspondence and scheduling and patient communication, run to your priorities. You choose what they own first.

Six practical tests, marked by a senior, including written correspondence test, medical terminology and funding rules test and referral inbox work sample. You see the score before you meet.

Tell us and we replace them free, with a new shortlist of tested people to meet. Seats are month to month with 30 days' notice.

More questions

Within 12 to 48 hours of a successful interview. First you meet your shortlist, interview the people you like and pick your person.

Yes. Your Medical Administrative Assistant works your business hours in your time zone and joins your Teams or Slack like anyone else. The hub matched to United States clients is in Colombia, on New York time or an hour behind.

Yes, where it helps. Your Medical Administrative Assistant works in the AI tools you already use. They use AI for first drafts and routine work, check every output, and follow your AI policy. You can ask for no AI on any task.

An Intermediate Medical Administrative Assistant owns the referral-to-first-appointment workflow with light review. An Expert Medical Administrative Assistant owns back-office results for the practice. We usually recommend Intermediate.

It stays under your rules: your admin settings and AI policy apply. Our talent rules ban client data in personal or free AI accounts, and passwords, card numbers, health details and ID numbers never go into any AI tool.

You direct the work day to day. We handle recruiting, equipment and quality checks.

Yes. Every Medical Administrative Assistant is tested live in the tools on your job description, such as Cliniko and Nookal, before you meet them.

In week one: slack channel with clinicians and the practice manager; template library handed over; and referral triage rules and a funding cheat sheet walked. You agree the first priorities with them on day one.

Yes. It's also called Healthcare Virtual Assistant, Virtual Medical Assistant and Medical Virtual Assistant. Same tasks, tests and prices, whatever the name.

Their written English, with a scored test, and their spoken English, on a call with us. We also check their ID, work history and references.

Yes. You meet your shortlist on a short call and pick the person you want. Nobody joins without your yes.

In our talent hubs in the Philippines, Vietnam, Kenya, Nigeria, Brazil and Colombia, and we hire from 60+ countries. Wherever they are, they work your hours.

Pay only for the hours they work. All your Seats are on one bill, and Studio plans are billed monthly.

It can, at most once a year. Your person's hourly rate may rise by up to 5% a year, from the first anniversary of the Seat's start, with 60 days' notice and the right to end the Seat before it applies.

Only when you and your person both agree to it in advance. Otherwise they work the hours you set, and you pay for the hours they log.

You aren't charged for hours your person doesn't work, apart from paid leave. After their third month, your person earns 8 hours of paid leave a month. Paid leave hours are charged at their usual rate.

Your person logs their hours each day in the Get Hands client app, where you can see them. Your next invoice is adjusted to those hours.

Yes, with no minimum hours. From 20 to 37 hours a week, the hourly rate is 10% higher than full-time. Under 20 hours, it's 20% higher.

Yes. Tell us the roles on a call and we shortlist tested people for each.

Yes. You give them access in your own systems, and you can change or remove it at any time.

They get their own login in each of your systems, never a shared one. Any password that has to be shared goes through your own password manager, never email, chat, code or prompts.

A tested shortlist within 72 hours of your call, or your first week is free. That's part of The Right Hands Guarantee.

Yes. Book a 15-minute demo any time, or choose Talk now on the booking form for a Microsoft Teams link straight away. You can also message us on WhatsApp on +61 485 061 086, or email hello@gethands.com.au.

Book a 15-minute demo on Microsoft Teams, any time, day or night. We show you the people, levels and prices that fit. No obligation.

Meet the people who fit your work.

A 15‑minute call on Teams. You leave knowing the level you need and its hourly price.

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