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Hire an Order & Fulfillment Coordinator.

Orders, carriers, returns and stock, kept moving.

Also called: Order Processing Specialist, Fulfillment Coordinator, Returns Coordinator

From US$6 an hourUS$6-27.50/hr

  • E-commerce
  • Manufacturing & wholesale
  • Shopify
Book a demoTalk now on Teams

A free 15-minute call on Teams.

  • Works your hours
  • Colombia hub, on New York time or an hour behind
  • Month to month
What your Order & Fulfillment Coordinator gets doneSample day
  • Reviews and releases new orders each day before the dispatch cut-offOrder processing
  • Works the exceptions queueExceptions & carriers
  • Sends order and inbound information to the 3PL or warehouse3PL & inventory
  • Processes returns through Loop or AfterShip ReturnsReturns & refundsDoing
In your tools
  • Shopify
  • AfterShip Tracking
  • AfterShip Returns
  • Xero
  • QuickBooks Online
  • Zendesk

Pick the level. See the price.

US$10.50an hourFull time, 38 hours a week, all-in

Level 2 of 4, also called mid-level.Recommended
Even a local mid-level admin costsUS$22.86/hr
A tested Intermediate Order & Fulfillment CoordinatorUS$10.50/hr
At least 54% lessBasis: a Seat's hourly price against the hourly wage of a comparable local hire at the same level. Benefits and payroll taxes would add to the local cost.

Owns the daily order flow end to end with light review.

  • Daily dispatch and exceptions summary
  • Weekly fulfillment KPI report
  • Carrier claims lodged and tracked

2-3 years coordinating fulfillment for an online store, 3PL or wholesaler.

How the Intermediate level works

Per hour, all-in: recruiting, testing and management.

What you hand to your Order & Fulfillment Coordinator

Tasks

  • Order processing

    • Reviews and releases new orders each day before the dispatch cut-off
    • Handles holds, split shipments, pre-orders, backorders and order edits
    • Processes wholesale and B2B orders from Shopify B2B, Faire

  • Exceptions & carriers

    • Works the exceptions queue
    • Creates labels and applies carrier rules
    • Monitors tracking in AfterShip

  • 3PL & inventory

    • Sends order and inbound information to the 3PL or warehouse
    • Raises tickets with the 3PL for mis-picks, damage and missed cut-offs
    • Logs inbound shipments and ASNs

  • Returns & refunds

    • Processes returns through Loop or AfterShip Returns
    • Issues refunds and credits within approval limits
    • Records return reasons and flags products whose return rates are rising

  • Reporting & improvement

    • Sends a daily dispatch and exceptions summary
    • Builds or maintains simple automations to cut manual work
    • Helps plan peak periods with the 3PL and carriers

Tested before you meet them

  1. Written update testAll levels30 min
  2. Order exceptions triageAll levels30 min
  3. Shipping and returns tool testIntern to Expert45 min
  4. 3PL escalation role-playIntermediate and up30 min
  5. Stock reconciliation work sampleIntermediate and up60 min
  6. Process improvement reviewExpert and Specialist45 min

One score on every profileSample shown

86%

Three checks before your shortlist

  • Skills tested: A skills test for the role, marked by a senior
  • English and comms: written English tested, spoken English checked on a call
  • ID, work history and references: photo ID, past roles and two referees

From booked call to day one

  1. Step 1: Book a demo

    Tell us the role, your hours and your tools.

  2. Step 2: Meet your shortlist

    Their level and hourly price, tested before you meet.

  3. Step 3: Pick your person

    Month to month. We handle the contract, the equipment and the onboarding, and make sure it all runs.

  4. Step 4: They start work

    In your tools, within 12 to 48 hours of a successful interview.

Questions answered

An Intern Order & Fulfillment Coordinator is US$6 an hour, Intermediate US$10.50, Expert US$16.50 and Specialist US$27.50, full time (38 hours a week). That is all-in: recruiting, testing and management, month to month.

Order processing, exceptions & carriers, 3pl & inventory and returns & refunds, run to your priorities. You choose what they own first.

Six practical tests, marked by a senior, including written update test, order exceptions triage and shipping and returns tool test. You see the score before you meet.

Tell us and we replace them free, with a new shortlist of tested people to meet. Seats are month to month with 30 days' notice.

More questions

Within 12 to 48 hours of a successful interview. First you meet your shortlist, interview the people you like and pick your person.

Yes. Your Order & Fulfillment Coordinator works your business hours in your time zone and joins your Teams or Slack like anyone else. The hub matched to United States clients is in Colombia, on New York time or an hour behind.

Yes, where it helps. Your Order & Fulfillment Coordinator works in the AI tools you already use. They use AI for first drafts and routine work, check every output, and follow your AI policy. You can ask for no AI on any task.

An Intermediate Order & Fulfillment Coordinator owns the daily order flow end to end with light review. An Expert Order & Fulfillment Coordinator improves the process: builds Shopify Flow automations and carrier rules and manages 3PL performance. We usually recommend Intermediate.

It stays under your rules: your admin settings and AI policy apply. Our talent rules ban client data in personal or free AI accounts, and passwords, card numbers, health details and ID numbers never go into any AI tool.

You direct the work day to day. We handle recruiting, equipment and quality checks.

Yes. Every Order & Fulfillment Coordinator is tested live in the tools on your job description, such as Shopify and ShipStation, before you meet them.

In week one: store staff account with order and customer permissions and a refund limit set; daily dispatches and exceptionses report template set up and agreed; and first-week plan: day 1 shadowing and access checks, day 2 processing orders. You agree the first priorities with them on day one.

Yes. It's also called Order Processing Specialist, Fulfillment Coordinator and Returns Coordinator. Same tasks, tests and prices, whatever the name.

Their written English, with a scored test, and their spoken English, on a call with us. We also check their ID, work history and references.

Yes. You meet your shortlist on a short call and pick the person you want. Nobody joins without your yes.

In our talent hubs in the Philippines, Vietnam, Kenya, Nigeria, Brazil and Colombia, and we hire from 60+ countries. Wherever they are, they work your hours.

Pay only for the hours they work. All your Seats are on one bill, and Studio plans are billed monthly.

It can, at most once a year. Your person's hourly rate may rise by up to 5% a year, from the first anniversary of the Seat's start, with 60 days' notice and the right to end the Seat before it applies.

Only when you and your person both agree to it in advance. Otherwise they work the hours you set, and you pay for the hours they log.

You aren't charged for hours your person doesn't work, apart from paid leave. After their third month, your person earns 8 hours of paid leave a month. Paid leave hours are charged at their usual rate.

Your person logs their hours each day in the Get Hands client app, where you can see them. Your next invoice is adjusted to those hours.

Yes, with no minimum hours. From 20 to 37 hours a week, the hourly rate is 10% higher than full-time. Under 20 hours, it's 20% higher.

Yes. Tell us the roles on a call and we shortlist tested people for each.

Yes. You give them access in your own systems, and you can change or remove it at any time.

They get their own login in each of your systems, never a shared one. Any password that has to be shared goes through your own password manager, never email, chat, code or prompts.

A tested shortlist within 72 hours of your call, or your first week is free. That's part of The Right Hands Guarantee.

Yes. Book a 15-minute demo any time, or choose Talk now on the booking form for a Microsoft Teams link straight away. You can also message us on WhatsApp on +61 485 061 086, or email hello@gethands.com.au.

Book a 15-minute demo on Microsoft Teams, any time, day or night. We show you the people, levels and prices that fit. No obligation.

Meet the people who fit your work.

A 15‑minute call on Teams. You leave knowing the level you need and its hourly price.

Book a demoTalk now on Teams

Talk now is live on Teams, any time.