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Hire a Denials & AR Follow-Up Specialist.

Denied and unpaid claims, worked and recovered.

Also called: Medical AR Specialist, Insurance AR Caller

From US$4.50 an hourUS$4.50-22.50/hr

  • Healthcare
  • Dental
Book a demoTalk now on Teams

A free 15-minute call on Teams.

  • Works your hours
  • Colombia hub, on New York time or an hour behind
  • Month to month
What your Denials & AR Follow-Up Specialist gets doneSample day
  • Works assigned AR worklistsAR follow-up
  • Reads ERAs/835s and EOBs and sorts denials by CARC/RARC and root causeDenial resolution
  • Compares paid amounts with contracted fee schedulesUnderpayment and recovery
  • Runs clean-up projects on the 120+ day buckets, deciding for each accountAged AR clean-up and reportingDoing

Pick the level. See the price.

US$9an hourFull time, 38 hours a week, all-in

Level 2 of 4, also called mid-level.Recommended
A local mid-level adminUS$22.86/hr
A tested Intermediate Denials & AR Follow-Up SpecialistUS$9/hr
60-75% lessBasis: a Seat's hourly price against the hourly wage of a comparable local hire at the same level. Benefits and payroll taxes would add to the local cost.Local pay at the same level, before benefits and payroll taxes and leave.

Owns a payer group or a client's AR end-to-end.

  • Appeals and corrected claims filed within deadlines
  • Weekly AR movement report by bucket
  • Payer-specific tip sheet for the client

18 months to 3 years working denials across multiple payers.

How the Intermediate level works

Per hour, all-in: recruiting, testing and management.

What you hand to your Denials & AR Follow-Up Specialist

Tasks

  • AR follow-up

    • Works assigned AR worklists
    • Checks claim status through payer portals, the clearinghouse
    • Calls payer provider lines
    • Chases claims with no payer response, and request missing ERAs and EOBs

  • Denial resolution

    • Reads ERAs/835s and EOBs and sorts denials by CARC/RARC and root cause
    • Submits corrected claims or voids with the right fixes
    • Writes and files first- and second-level appeals
    • Files Medicare reopenings and redeterminations with the MAC
    • Answers payer requests for narratives, x-rays and perio charts

  • Underpayment and recovery

    • Compares paid amounts with contracted fee schedules
    • Identifies credit balances

  • Aged AR clean-up and reporting

    • Runs clean-up projects on the 120+ day buckets, deciding for each account
    • Logs denial trends and feeds root causes back
    • Leaves a note on every account touched, in your standard format
    • Sends a weekly AR report covering collections, accounts touched

Tested before you meet them

  1. Spoken English and listening testAll levels20 min
  2. Remittance and denial interpretation testAll levels45 min
  3. Mock payer follow-up callAll levels20 min
  4. Appeal letter work sampleIntermediate and up40 min
  5. AR worklist prioritization sprintAll levels45 min
  6. Underpayment variance analysisExpert and Specialist40 min

One score on every profileSample shown

84%

Three checks before your shortlist

  • Skills tested: A skills test for the role, marked by a senior
  • English and comms: written English tested, spoken English checked on a call
  • ID, work history and references: photo ID, past roles and two referees

From booked call to day one

  1. Step 1: Book a demo

    Tell us the role, your hours and your tools.

  2. Step 2: Meet your shortlist

    Their level and hourly price, tested before you meet.

  3. Step 3: Pick your person

    Month to month. We handle the contract, the equipment and the onboarding, and make sure it all runs.

  4. Step 4: They start work

    In your tools, within 12 to 48 hours of a successful interview.

Questions answered

An Intern Denials & AR Follow-Up Specialist is US$4.50 an hour, Intermediate US$9, Expert US$14 and Specialist US$22.50, full time (38 hours a week). That is all-in: recruiting, testing and management, month to month.

Ar follow-up, denial resolution, underpayment and recovery and aged ar clean-up and reporting, run to your priorities. You choose what they own first.

Six practical tests, marked by a senior, including spoken English and listening test, remittance and denial interpretation test and mock payer follow-up call. You see the score before you meet.

Tell us and we replace them free, with a new shortlist of tested people to meet. Seats are month to month with 30 days' notice.

More questions

Within 12 to 48 hours of a successful interview. First you meet your shortlist, interview the people you like and pick your person.

Yes. Your Denials & AR Follow-Up Specialist works your business hours in your time zone and joins your Teams or Slack like anyone else. The hub matched to United States clients is in Colombia, on New York time or an hour behind.

Yes, where it helps. Your Denials & AR Follow-Up Specialist works in the AI tools you already use. They use AI for first drafts and routine work, check every output, and follow your AI policy. You can ask for no AI on any task.

An Intermediate Denials & AR Follow-Up Specialist owns a payer group or a client's AR end-to-end. An Expert Denials & AR Follow-Up Specialist owns AR outcomes for a client: plans and runs aged AR clean-ups, recovers underpayments. We usually recommend Intermediate.

It stays under your rules: your admin settings and AI policy apply. Our talent rules ban client data in personal or free AI accounts, and passwords, card numbers, health details and ID numbers never go into any AI tool.

You direct the work day to day. We handle recruiting, equipment and quality checks.

Yes. Every Denials & AR Follow-Up Specialist is tested live in the tools on your job description, such as Epic Resolute follow-up workqueues and athenaOne, before you meet them.

In week one: VDI plus PM system access with an AR follow-up role; softphone line set up, plus an NPI/TIN/provider ID reference sheet; and SOP handover: note format, appeal templates, timely-filing grid, payer contact list. You agree the first priorities with them on day one.

Yes. It's also called Medical AR Specialist and Insurance AR Caller. Same tasks, tests and prices, whatever the name.

Their written English, with a scored test, and their spoken English, on a call with us. We also check their ID, work history and references.

Yes. You meet your shortlist on a short call and pick the person you want. Nobody joins without your yes.

In our talent hubs in the Philippines, Vietnam, Kenya, Nigeria, Brazil and Colombia, and we hire from 60+ countries. Wherever they are, they work your hours.

Pay only for the hours they work. All your Seats are on one bill, and Studio plans are billed monthly.

It can, at most once a year. Your person's hourly rate may rise by up to 5% a year, from the first anniversary of the Seat's start, with 60 days' notice and the right to end the Seat before it applies.

Only when you and your person both agree to it in advance. Otherwise they work the hours you set, and you pay for the hours they log.

You aren't charged for hours your person doesn't work, apart from paid leave. After their third month, your person earns 8 hours of paid leave a month. Paid leave hours are charged at their usual rate.

Your person logs their hours each day in the Get Hands client app, where you can see them. Your next invoice is adjusted to those hours.

Yes, with no minimum hours. From 20 to 37 hours a week, the hourly rate is 10% higher than full-time. Under 20 hours, it's 20% higher.

Yes. Tell us the roles on a call and we shortlist tested people for each.

Yes. You give them access in your own systems, and you can change or remove it at any time.

They get their own login in each of your systems, never a shared one. Any password that has to be shared goes through your own password manager, never email, chat, code or prompts.

A tested shortlist within 72 hours of your call, or your first week is free. That's part of The Right Hands Guarantee.

Yes. Book a 15-minute demo any time, or choose Talk now on the booking form for a Microsoft Teams link straight away. You can also message us on WhatsApp on +61 485 061 086, or email hello@gethands.com.au.

Book a 15-minute demo on Microsoft Teams, any time, day or night. We show you the people, levels and prices that fit. No obligation.

Meet the people who fit your work.

A 15‑minute call on Teams. You leave knowing the level you need and its hourly price.

Book a demoTalk now on Teams

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