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Hire a Technical Writer.

SOPs, help articles and manuals, written clearly.

Also called: Documentation Specialist, SOP Writer, Process Documentation Specialist

From US$6 an hourUS$6-27.50/hr

  • SaaS & tech
  • Manufacturing & wholesale
Book a demoTalk now on Teams

A free 15-minute call on Teams.

  • Works your hours
  • Colombia hub, on New York time or an hour behind
  • Month to month
What your Technical Writer gets doneSample day
  • Interviews subject-matter expertsDiscovery & knowledge capture
  • Writes step-by-step SOPs with annotated screenshotsSOPs & process documentation
  • Writes and updates customer-facing articlesHelp-center content
  • Writes endpoint reference docs from OpenAPI/Swagger specsAPI & developer documentationDoing
In your tools
  • Google Workspace
  • Microsoft 365
  • Notion
  • Confluence
  • Loom
  • Zendesk Guide

Pick the level. See the price.

US$10.50an hourFull time, 38 hours a week, all-in

Level 2 of 4, also called mid-level.Recommended
Even a local mid-level admin costsUS$22.86/hr
A tested Intermediate Technical WriterUS$10.50/hr
At least 54% lessBasis: a Seat's hourly price against the hourly wage of a comparable local hire at the same level. Benefits and payroll taxes would add to the local cost.

Owns a documentation set end-to-end, runs their own SME interviews and tests every procedure.

  • Help-center article sets for a product area
  • Department SOP libraries with owners and review dates
  • Onboarding manuals and role handbooks

2-4 years writing procedural or help-center content, with a portfolio of published SOPs or knowledge-base articles.

How the Intermediate level works

Per hour, all-in: recruiting, testing and management.

What you hand to your Technical Writer

Tasks

  • Discovery & knowledge capture

    • Interviews subject-matter experts
    • Mines support tickets, zero-result help-center searches
    • Gets sandbox or staging access to the product

  • SOPs & process documentation

    • Writes step-by-step SOPs with annotated screenshots
    • Draws swimlane process maps and decision trees in Lucidchart or Miro
    • Builds and maintains onboarding manuals and role handbooks

  • Help-center content

    • Writes and updates customer-facing articles
    • Writes release notes and changelog entries
    • Designs and maintains the help-center category structure

  • API & developer documentation

    • Writes endpoint reference docs from OpenAPI/Swagger specs
    • Writes quickstarts and tutorials with curl
    • Works docs-as-code

  • Product manuals

    • Writes installation, operation and maintenance manuals
    • Produces print-ready and PDF versions

  • Governance & maintenance

    • Maintains a documentation style guide, templates and a Vale
    • Runs quarterly content audits
    • Tracks documentation requests

Tested before you meet them

  1. Plain-English rewrite & editing testAll levels30 min
  2. Documentation tool testIntern to Expert30 min
  3. SOP from screen recordingIntern and Intermediate60 min
  4. SME interview role-playIntermediate and up45 min
  5. Help-center gap analysis & IA exerciseIntermediate and up1.5 hrs
  6. API quickstart & reference sampleIntermediate and up2 hrs

One score on every profileSample shown

91%

Three checks before your shortlist

  • Skills tested: A skills test for the role, marked by a senior
  • English and comms: written English tested, spoken English checked on a call
  • ID, work history and references: photo ID, past roles and two referees

From booked call to day one

  1. Step 1: Book a demo

    Tell us the role, your hours and your tools.

  2. Step 2: Meet your shortlist

    Their level and hourly price, tested before you meet.

  3. Step 3: Pick your person

    Month to month. We handle the contract, the equipment and the onboarding, and make sure it all runs.

  4. Step 4: They start work

    In your tools, within 12 to 48 hours of a successful interview.

Questions answered

An Intern Technical Writer is US$6 an hour, Intermediate US$10.50, Expert US$16.50 and Specialist US$27.50, full time (38 hours a week). That is all-in: recruiting, testing and management, month to month.

Discovery & knowledge capture, sops & process documentation, help-center content and api & developer documentation, run to your priorities. You choose what they own first.

Six practical tests, marked by a senior, including plain-English rewrite & editing test, documentation tool test and SOP from screen recording. You see the score before you meet.

Tell us and we replace them free, with a new shortlist of tested people to meet. Seats are month to month with 30 days' notice.

More questions

Within 12 to 48 hours of a successful interview. First you meet your shortlist, interview the people you like and pick your person.

Yes. Your Technical Writer works your business hours in your time zone and joins your Teams or Slack like anyone else. The hub matched to United States clients is in Colombia, on New York time or an hour behind.

Yes, where it helps. Your Technical Writer works in the AI tools you already use. They use AI for first drafts and routine work, check every output, and follow your AI policy. You can ask for no AI on any task.

An Intermediate Technical Writer owns a documentation set end-to-end, runs their own SME interviews and tests every procedure. An Expert Technical Writer owns documentation outcomes and designs the information architecture. We usually recommend Intermediate.

It stays under your rules: your admin settings and AI policy apply. Our talent rules ban client data in personal or free AI accounts, and passwords, card numbers, health details and ID numbers never go into any AI tool.

You direct the work day to day. We handle recruiting, equipment and quality checks.

Yes. Every Technical Writer is tested live in the tools on your job description, such as Google Workspace and Microsoft 365, before you meet them.

In week one: read-only or sandbox access to the product and to the ticketing system; documentation inventory exported as the baseline for the audit; and SME map agreed: a named expert for each process or product area. You agree the first priorities with them on day one.

Yes. It's also called Documentation Specialist, SOP Writer and Process Documentation Specialist. Same tasks, tests and prices, whatever the name.

Their written English, with a scored test, and their spoken English, on a call with us. We also check their ID, work history and references.

Yes. You meet your shortlist on a short call and pick the person you want. Nobody joins without your yes.

In our talent hubs in the Philippines, Vietnam, Kenya, Nigeria, Brazil and Colombia, and we hire from 60+ countries. Wherever they are, they work your hours.

Pay only for the hours they work. All your Seats are on one bill, and Studio plans are billed monthly.

It can, at most once a year. Your person's hourly rate may rise by up to 5% a year, from the first anniversary of the Seat's start, with 60 days' notice and the right to end the Seat before it applies.

Only when you and your person both agree to it in advance. Otherwise they work the hours you set, and you pay for the hours they log.

You aren't charged for hours your person doesn't work, apart from paid leave. After their third month, your person earns 8 hours of paid leave a month. Paid leave hours are charged at their usual rate.

Your person logs their hours each day in the Get Hands client app, where you can see them. Your next invoice is adjusted to those hours.

Yes, with no minimum hours. From 20 to 37 hours a week, the hourly rate is 10% higher than full-time. Under 20 hours, it's 20% higher.

Yes. Tell us the roles on a call and we shortlist tested people for each.

Yes. You give them access in your own systems, and you can change or remove it at any time.

They get their own login in each of your systems, never a shared one. Any password that has to be shared goes through your own password manager, never email, chat, code or prompts.

A tested shortlist within 72 hours of your call, or your first week is free. That's part of The Right Hands Guarantee.

Yes. Book a 15-minute demo any time, or choose Talk now on the booking form for a Microsoft Teams link straight away. You can also message us on WhatsApp on +61 485 061 086, or email hello@gethands.com.au.

Book a 15-minute demo on Microsoft Teams, any time, day or night. We show you the people, levels and prices that fit. No obligation.

Meet the people who fit your work.

A 15‑minute call on Teams. You leave knowing the level you need and its hourly price.

Book a demoTalk now on Teams

Talk now is live on Teams, any time.