Skip to content
Book a demo

Hire a Short-Term Rental Coordinator.

They run your guests, bookings, pricing and turnovers.

Also called: Airbnb Virtual Assistant, Vacation Rental Coordinator, Guest Experience Coordinator

From US$4.50 an hourUS$4.50-22.50/hr

  • Real estate
  • Property management
  • Airbnb
Book a demoTalk now on Teams

A free 15-minute call on Teams.

  • Works your hours
  • Colombia hub, on New York time or an hour behind
  • Month to month
What your Short-Term Rental Coordinator gets doneSample day
  • Answers inquiries, booking requests and pre-approval messagesGuest communication & reviews
  • Keeps calendars, owner stays and blocks in sync across channelsReservations & channel management
  • Maintains dynamic pricing settings within owner guardrailsPricing & revenue
  • Schedules and confirms a cleaner for every checkoutTurnovers & field operationsDoing
In your tools
  • Booking.com Extranet
  • Microsoft 365 Copilot
  • Google Workspace with Gemini
  • ChatGPT
  • Claude
  • Canva AI

Pick the level. See the price.

US$9an hourFull time, 38 hours a week, all-in

Level 2 of 4, also called mid-level.Recommended
A local mid-level adminUS$22.86/hr
A tested Intermediate Short-Term Rental CoordinatorUS$9/hr
60-75% lessBasis: a Seat's hourly price against the hourly wage of a comparable local hire at the same level. Benefits and payroll taxes would add to the local cost.Local pay at the same level, before benefits and payroll taxes and leave.

Owns the full guest inbox, reservations and turnovers for 20-60 listings.

  • Resolved guest threads and public review responses
  • Weekly pacing snapshot
  • Rewritten listing copy and photo order

1-3 years coordinating STRs in Hostaway, Guesty or a similar channel manager.

How the Intermediate level works

Per hour, all-in: recruiting, testing and management.

What you hand to your Short-Term Rental Coordinator

Tasks

  • Guest communication & reviews

    • Answers inquiries, booking requests and pre-approval messages
    • Personalizes and sends pre-arrival, check-in
    • Triages in-stay issues, then dispatch a fix or escalates
    • Writes guest reviews and public review responses
    • Prepares damage and reimbursement claims

  • Reservations & channel management

    • Keeps calendars, owner stays and blocks in sync across channels
    • Processes alterations, cancellations and refunds strictly
    • Screens guests before confirming

  • Pricing & revenue

    • Maintains dynamic pricing settings within owner guardrails
    • Produces a weekly pacing report comparing occupancy, ADR and RevPAR

  • Turnovers & field operations

    • Schedules and confirms a cleaner for every checkout
    • Checks each cleaner's photo checklist before guest arrival
    • Tracks consumables and linen per property

  • Listing optimization

    • Writes and tests listing titles, summaries and descriptions
    • Maintains digital guidebooks and house manuals

  • Reporting & owner support

    • Compiles monthly owner-statement inputs, an incident log

Tested before you meet them

  1. Written English & guest-messaging testAll levels35 min
  2. Channel manager practicalAll levels45 min
  3. Turnover scheduling simulationAll levels30 min
  4. Pricing & calendar analysisIntermediate and up60 min
  5. Listing rewriteIntermediate and up45 min
  6. Live guest / owner call role-playAll levels20 min

One score on every profileSample shown

89%

Three checks before your shortlist

  • Skills tested: A skills test for the role, marked by a senior
  • English and comms: written English tested, spoken English checked on a call
  • ID, work history and references: photo ID, past roles and two referees

From booked call to day one

  1. Step 1: Book a demo

    Tell us the role, your hours and your tools.

  2. Step 2: Meet your shortlist

    Their level and hourly price, tested before you meet.

  3. Step 3: Pick your person

    Month to month. We handle the contract, the equipment and the onboarding, and make sure it all runs.

  4. Step 4: They start work

    In your tools, within 12 to 48 hours of a successful interview.

Questions answered

An Intern Short-Term Rental Coordinator is US$4.50 an hour, Intermediate US$9, Expert US$14 and Specialist US$22.50, full time (38 hours a week). That is all-in: recruiting, testing and management, month to month.

Guest communication & reviews, reservations & channel management, pricing & revenue and turnovers & field operations, run to your priorities. You choose what they own first.

Six practical tests, marked by a senior, including written English & guest-messaging test, channel manager practical and turnover scheduling simulation. You see the score before you meet.

Tell us and we replace them free, with a new shortlist of tested people to meet. Seats are month to month with 30 days' notice.

More questions

Within 12 to 48 hours of a successful interview. First you meet your shortlist, interview the people you like and pick your person.

Yes. Your Short-Term Rental Coordinator works your business hours in your time zone and joins your Teams or Slack like anyone else. The hub matched to United States clients is in Colombia, on New York time or an hour behind.

Yes, where it helps. Your Short-Term Rental Coordinator works in the AI tools you already use. They use AI for first drafts and routine work, check every output, and follow your AI policy. You can ask for no AI on any task.

An Intermediate Short-Term Rental Coordinator owns the full guest inbox, reservations and turnovers for 20-60 listings. An Expert Short-Term Rental Coordinator owns portfolio results for 40-120 listings: review scores, occupancy and RevPAR. We usually recommend Intermediate.

It stays under your rules: your admin settings and AI policy apply. Our talent rules ban client data in personal or free AI accounts, and passwords, card numbers, health details and ID numbers never go into any AI tool.

You direct the work day to day. We handle recruiting, equipment and quality checks.

Yes. Every Short-Term Rental Coordinator is tested live in the tools on your job description, such as Vrbo host dashboard and Booking.com Extranet, before you meet them.

In week one: channel manager user created with role-based permissions and no access; airbnb co-host invite and Vrbo/Booking.com user access granted; and slack channels, VoIP number. You agree the first priorities with them on day one.

Yes. It's also called Airbnb Virtual Assistant, Vacation Rental Coordinator and Guest Experience Coordinator. Same tasks, tests and prices, whatever the name.

Their written English, with a scored test, and their spoken English, on a call with us. We also check their ID, work history and references.

Yes. You meet your shortlist on a short call and pick the person you want. Nobody joins without your yes.

In our talent hubs in the Philippines, Vietnam, Kenya, Nigeria, Brazil and Colombia, and we hire from 60+ countries. Wherever they are, they work your hours.

Pay only for the hours they work. All your Seats are on one bill, and Studio plans are billed monthly.

It can, at most once a year. Your person's hourly rate may rise by up to 5% a year, from the first anniversary of the Seat's start, with 60 days' notice and the right to end the Seat before it applies.

Only when you and your person both agree to it in advance. Otherwise they work the hours you set, and you pay for the hours they log.

You aren't charged for hours your person doesn't work, apart from paid leave. After their third month, your person earns 8 hours of paid leave a month. Paid leave hours are charged at their usual rate.

Your person logs their hours each day in the Get Hands client app, where you can see them. Your next invoice is adjusted to those hours.

Yes, with no minimum hours. From 20 to 37 hours a week, the hourly rate is 10% higher than full-time. Under 20 hours, it's 20% higher.

Yes. Tell us the roles on a call and we shortlist tested people for each.

Yes. You give them access in your own systems, and you can change or remove it at any time.

They get their own login in each of your systems, never a shared one. Any password that has to be shared goes through your own password manager, never email, chat, code or prompts.

A tested shortlist within 72 hours of your call, or your first week is free. That's part of The Right Hands Guarantee.

Yes. Book a 15-minute demo any time, or choose Talk now on the booking form for a Microsoft Teams link straight away. You can also message us on WhatsApp on +61 485 061 086, or email hello@gethands.com.au.

Book a 15-minute demo on Microsoft Teams, any time, day or night. We show you the people, levels and prices that fit. No obligation.

Meet the people who fit your work.

A 15‑minute call on Teams. You leave knowing the level you need and its hourly price.

Book a demoTalk now on Teams

Talk now is live on Teams, any time.