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Hire a Customer Success Manager.

Onboarding, adoption and renewals, looked after.

Also called: Customer Success Associate, Client Success Manager, Onboarding Specialist

From US$4.50 an hourUS$4.50-22.50/hr

  • SaaS & tech
  • Agencies
  • Professional services
Book a demoTalk now on Teams

A free 15-minute call on Teams.

  • Works your hours
  • Colombia hub, on New York time or an hour behind
  • Month to month
What your Customer Success Manager gets doneSample day
  • Runs kickoff calls that confirm goals, stakeholders, success metricsOnboarding and implementation
  • Monitors health scores and usage in Gainsight, ChurnZeroAdoption and health monitoring
  • Manages the renewal pipeline in Salesforce or HubSpotRenewals and expansion
  • Delivers live training sessions and webinars for new users and adminsTraining and educationDoing
In your tools
  • Salesforce
  • HubSpot
  • Mixpanel
  • Asana
  • Zoom
  • Google Meet

Pick the level. See the price.

US$9an hourFull time, 38 hours a week, all-in

Level 2 of 4, also called mid-level.Recommended
A local mid-level adminUS$22.86/hr
A tested Intermediate Customer Success ManagerUS$9/hr
60-75% lessBasis: a Seat's hourly price against the hourly wage of a comparable local hire at the same level. Benefits and payroll taxes would add to the local cost.Local pay at the same level, before benefits and payroll taxes and leave.

Owns a book of roughly 30-80 accounts end to end.

  • Account success plans
  • QBR decks
  • Monthly renewal forecast for their book

2-4 years as a CSM for SMB or mid-market SaaS or services.

How the Intermediate level works

Per hour, all-in: recruiting, testing and management.

What you hand to your Customer Success Manager

Tasks

  • Onboarding and implementation

    • Runs kickoff calls that confirm goals, stakeholders, success metrics
    • Coordinates account setup, data imports and integrations
    • Drives every new account to its activation milestone

  • Adoption and health monitoring

    • Monitors health scores and usage in Gainsight, ChurnZero
    • Analyzes product usage in Pendo, Mixpanel or Amplitude
    • Runs quarterly or executive business reviews

  • Renewals and expansion

    • Manages the renewal pipeline in Salesforce or HubSpot
    • Negotiates renewal terms, price increases and plan changes
    • Identifies upsell and cross-sell opportunities

  • Training and education

    • Delivers live training sessions and webinars for new users and admins
    • Creates recorded Loom trainings and account-specific guides

  • Voice of customer and account operations

    • Runs NPS and CSAT surveys
    • Sources case studies, referrals and G2 or Capterra reviews
    • Keeps success plans, stakeholder maps and call notes

Tested before you meet them

  1. Business Writing TestAll levels30 min
  2. CRM and CS Platform TaskIntern and Intermediate20 min
  3. Account Health AnalysisAll levels60 min
  4. Onboarding Plan BuildAll levels45 min
  5. QBR Presentation and Executive Q&AIntermediate and up30 min
  6. Renewal Save Role-playAll levels25 min

One score on every profileSample shown

92%

Three checks before your shortlist

  • Skills tested: A skills test for the role, marked by a senior
  • English and comms: written English tested, spoken English checked on a call
  • ID, work history and references: photo ID, past roles and two referees

From booked call to day one

  1. Step 1: Book a demo

    Tell us the role, your hours and your tools.

  2. Step 2: Meet your shortlist

    Their level and hourly price, tested before you meet.

  3. Step 3: Pick your person

    Month to month. We handle the contract, the equipment and the onboarding, and make sure it all runs.

  4. Step 4: They start work

    In your tools, within 12 to 48 hours of a successful interview.

Questions answered

An Intern Customer Success Manager is US$4.50 an hour, Intermediate US$9, Expert US$14 and Specialist US$22.50, full time (38 hours a week). That is all-in: recruiting, testing and management, month to month.

Onboarding and implementation, adoption and health monitoring, renewals and expansion and training and education, run to your priorities. You choose what they own first.

Six practical tests, marked by a senior, including business Writing Test, CRM and CS Platform Task and account Health Analysis. You see the score before you meet.

Tell us and we replace them free, with a new shortlist of tested people to meet. Seats are month to month with 30 days' notice.

More questions

Within 12 to 48 hours of a successful interview. First you meet your shortlist, interview the people you like and pick your person.

Yes. Your Customer Success Manager works your business hours in your time zone and joins your Teams or Slack like anyone else. The hub matched to United States clients is in Colombia, on New York time or an hour behind.

Yes, where it helps. Your Customer Success Manager works in the AI tools you already use. They use AI for first drafts and routine work, check every output, and follow your AI policy. You can ask for no AI on any task.

An Intermediate Customer Success Manager owns a book of roughly 30-80 accounts end to end. An Expert Customer Success Manager manages multi-stakeholder enterprise accounts and negotiates renewals and expansions. We usually recommend Intermediate.

It stays under your rules: your admin settings and AI policy apply. Our talent rules ban client data in personal or free AI accounts, and passwords, card numbers, health details and ID numbers never go into any AI tool.

You direct the work day to day. We handle recruiting, equipment and quality checks.

Yes. Every Customer Success Manager is tested live in the tools on your job description, such as Gainsight and ChurnZero, before you meet them.

In week one: client-domain email, signature, Zoom and a Calendly scheduling link set up; client-approved introduction emails sent to every account introducing the new CSM; and shadow 2-3 live customer calls with the current CSM or founder. You agree the first priorities with them on day one.

Yes. It's also called Customer Success Associate, Client Success Manager and Onboarding Specialist. Same tasks, tests and prices, whatever the name.

Their written English, with a scored test, and their spoken English, on a call with us. We also check their ID, work history and references.

Yes. You meet your shortlist on a short call and pick the person you want. Nobody joins without your yes.

In our talent hubs in the Philippines, Vietnam, Kenya, Nigeria, Brazil and Colombia, and we hire from 60+ countries. Wherever they are, they work your hours.

Pay only for the hours they work. All your Seats are on one bill, and Studio plans are billed monthly.

It can, at most once a year. Your person's hourly rate may rise by up to 5% a year, from the first anniversary of the Seat's start, with 60 days' notice and the right to end the Seat before it applies.

Only when you and your person both agree to it in advance. Otherwise they work the hours you set, and you pay for the hours they log.

You aren't charged for hours your person doesn't work, apart from paid leave. After their third month, your person earns 8 hours of paid leave a month. Paid leave hours are charged at their usual rate.

Your person logs their hours each day in the Get Hands client app, where you can see them. Your next invoice is adjusted to those hours.

Yes, with no minimum hours. From 20 to 37 hours a week, the hourly rate is 10% higher than full-time. Under 20 hours, it's 20% higher.

Yes. Tell us the roles on a call and we shortlist tested people for each.

Yes. You give them access in your own systems, and you can change or remove it at any time.

They get their own login in each of your systems, never a shared one. Any password that has to be shared goes through your own password manager, never email, chat, code or prompts.

A tested shortlist within 72 hours of your call, or your first week is free. That's part of The Right Hands Guarantee.

Yes. Book a 15-minute demo any time, or choose Talk now on the booking form for a Microsoft Teams link straight away. You can also message us on WhatsApp on +61 485 061 086, or email hello@gethands.com.au.

Book a 15-minute demo on Microsoft Teams, any time, day or night. We show you the people, levels and prices that fit. No obligation.

Meet the people who fit your work.

A 15‑minute call on Teams. You leave knowing the level you need and its hourly price.

Book a demoTalk now on Teams

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